Straight Talk Special Issue: Life Sciences & Healthcare - 34

1: One size does not fit all
In my first role with MSD, I managed the
Corporate IT applications for the Asia-Pacific
region, which meant I oversaw how IT was
used in numerous geographies, divisions and
cultures, across the value chain. This presented
challenges because, going back two decades
ago, multinational businesses were less
centralized than they are today. Every country
unit had its own HR, Finance and Procurement
system or process, its own way of doing
things.
When rolling out a global solution, always
think global but yet be locally relevant. It is an
80/20 rule. Understand that you may have to
accept as much as 20% in local variations, so
as not to impact local operations or
statutory/legal obligations. This will help to
drive adoption. To expect a 100% fit is not
necessarily healthy or reasonable.

2: "Dance" with your stakeholders
After my first role in MSD, I moved on to take
up a new role as the Change Management
Leader for the Asia Pacific-Japan region for
our enterprise resource planning application. I
learned quickly that we would not succeed if
we did not begin by embracing the people
who would be stakeholders of the new system
and then move with them as the change plays
out. In every country where the new system
was to be introduced, we focused on the
executive sponsors or local business leaders.
But, most of all, we focused on the people at
all levels who would be directly affected by the
system, as well as those who would support
the users.
Regardless of where you are or what kind of
change that needs to be implemented, it is
critical to invest time in knowing your
stakeholders, their needs, local cultures,
preferences, requirements and even fears. It is
important to consider these and take care of
them ahead of implementing any technicalities
of change.

3: Training is only part of the
equation
One of the classic mistakes is to think that
change management is all about training, but
in reality it goes way beyond that.
Developing the right people and talent to
deliver value for the transformation, as well as
a solid communications plan, stakeholder
management
and
business
readiness
assurance, are keys to change management
success. On top of that, I always believe that
interpersonal skills are more important than
the technical foundation.
The IT and business landscapes are ever
changing, and it is never too late to learn and
adopt something new. And there are many
ways, channels and platforms to do that.

4: Start with the heart
Driving change is not just about ensuring that
users understand the reasons for it. What's
equally important is our leadership style or
approach in driving the change.
It is easy to get somebody to adopt a new
solution or product. To make a lasting change,
however, you have to really make people see
and feel, despite the disruption of the change,
how the new system will make life easier for
them. As Barbara A. Trautlein notes in the
book Change Intelligence, change leaders who
"start with the heart" (people oriented
leadership), "engage the brain" (purpose
oriented leadership) and "help the hands"
(process oriented leadership) will move the
change in positive directions.
By communicating the context and explaining
how the new solutions will help their
day-to-day work, you are helping them
understand the risk and the risks it might bring
to the business if they do not accept the
change.

Good change agents are not only forward-looking, but also are able to
help others step back and see the change in a broader context.
34



Straight Talk Special Issue: Life Sciences & Healthcare

Table of Contents for the Digital Edition of Straight Talk Special Issue: Life Sciences & Healthcare

Contents
Straight Talk Special Issue: Life Sciences & Healthcare - Cover1
Straight Talk Special Issue: Life Sciences & Healthcare - Cover2
Straight Talk Special Issue: Life Sciences & Healthcare - 1
Straight Talk Special Issue: Life Sciences & Healthcare - Contents
Straight Talk Special Issue: Life Sciences & Healthcare - 3
Straight Talk Special Issue: Life Sciences & Healthcare - 4
Straight Talk Special Issue: Life Sciences & Healthcare - 5
Straight Talk Special Issue: Life Sciences & Healthcare - 6
Straight Talk Special Issue: Life Sciences & Healthcare - 7
Straight Talk Special Issue: Life Sciences & Healthcare - 8
Straight Talk Special Issue: Life Sciences & Healthcare - 9
Straight Talk Special Issue: Life Sciences & Healthcare - 10
Straight Talk Special Issue: Life Sciences & Healthcare - 11
Straight Talk Special Issue: Life Sciences & Healthcare - 12
Straight Talk Special Issue: Life Sciences & Healthcare - 13
Straight Talk Special Issue: Life Sciences & Healthcare - 14
Straight Talk Special Issue: Life Sciences & Healthcare - 15
Straight Talk Special Issue: Life Sciences & Healthcare - 16
Straight Talk Special Issue: Life Sciences & Healthcare - 17
Straight Talk Special Issue: Life Sciences & Healthcare - 18
Straight Talk Special Issue: Life Sciences & Healthcare - 19
Straight Talk Special Issue: Life Sciences & Healthcare - 20
Straight Talk Special Issue: Life Sciences & Healthcare - 21
Straight Talk Special Issue: Life Sciences & Healthcare - 22
Straight Talk Special Issue: Life Sciences & Healthcare - 23
Straight Talk Special Issue: Life Sciences & Healthcare - 24
Straight Talk Special Issue: Life Sciences & Healthcare - 25
Straight Talk Special Issue: Life Sciences & Healthcare - 26
Straight Talk Special Issue: Life Sciences & Healthcare - 27
Straight Talk Special Issue: Life Sciences & Healthcare - 28
Straight Talk Special Issue: Life Sciences & Healthcare - 29
Straight Talk Special Issue: Life Sciences & Healthcare - 30
Straight Talk Special Issue: Life Sciences & Healthcare - 31
Straight Talk Special Issue: Life Sciences & Healthcare - 32
Straight Talk Special Issue: Life Sciences & Healthcare - 33
Straight Talk Special Issue: Life Sciences & Healthcare - 34
Straight Talk Special Issue: Life Sciences & Healthcare - 35
Straight Talk Special Issue: Life Sciences & Healthcare - 36
Straight Talk Special Issue: Life Sciences & Healthcare - 37
Straight Talk Special Issue: Life Sciences & Healthcare - 38
Straight Talk Special Issue: Life Sciences & Healthcare - 39
Straight Talk Special Issue: Life Sciences & Healthcare - 40
Straight Talk Special Issue: Life Sciences & Healthcare - 41
Straight Talk Special Issue: Life Sciences & Healthcare - 42
Straight Talk Special Issue: Life Sciences & Healthcare - 43
Straight Talk Special Issue: Life Sciences & Healthcare - 44
Straight Talk Special Issue: Life Sciences & Healthcare - Cover3
Straight Talk Special Issue: Life Sciences & Healthcare - Cover4
https://magazine.straighttalkonline.com/hi_tech
https://magazine.straighttalkonline.com/issue12
https://magazine.straighttalkonline.com/assetheavy2020
https://magazine.straighttalkonline.com/lifesciencesandhealthcare2019
https://magazine.straighttalkonline.com/womenintech2
https://magazine.straighttalkonline.com/financialservices2019/
https://magazine.straighttalkonline.com/issue11
https://magazine.straighttalkonline.com/issue10
https://magazine.straighttalkonline.com/issue9
https://magazine.straighttalkonline.com/womeninit
https://magazine.straighttalkonline.com/financialservices
https://magazine.straighttalkonline.com/issue8
https://magazine.straighttalkonline.com/issue7
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https://magazine.straighttalkonline.com/issue5
https://magazine.straighttalkonline.com/issue4
https://magazine.straighttalkonline.com/issue3
https://magazine.straighttalkonline.com/issue2
https://magazine.straighttalkonline.com/issue1
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