CIO Straight Talk - Issue 7 - 73

73

Telkom Group IT King III Scorecard: Q2
Telkom Group IT
Theme

King III Principle

Perspective

Key Indicator

Target

MONTHLY
Actual
Result

MONTHLY
RAG

YTD
Actual
Result

YTD
RAG

Co-ordination and Implementation of a GET FIT (Fluent in Technology)
program for all Telkom Business Units to increase awareness of IT in Telkom

6 p.a.

Start post
FFTF

A

Start post
FFTF

A

Telkom Group IT Strategic Plan alignment to Business Strategic Plans, Telkom
Objectives and Business Project Priorities (Cross mapping)

100%

95%

G
G

95%

G
G

Strategic Telkom Top Projects alignment to the Top prioritized IT Projects for
TGIT across all Telkom Business Units

100%

Top 20

G
G

Top 20

G
G

33 of 223
Apps

2

RR

4

RR

2%

0.6%

G
G

0.6%

G
G

10 days per
person p.a.

0.17 days

RR

1.21 days

RR

10% p.a.

2.43%

G
G

5.21%

G
G

80%

Nil Lost

G
G

Nil Lost

G
G

Total Telkom Group IT Spend as a percentage of Total Telkom Group Revenue

< 6.2%
p.a.

7.50%

RR

6.50%

A
A

Total Telkom Group IT Spend as a percentage of Total Telkom Group Opex

< 8.7%
p.a.

9.60%

RR

8.90%

A
A

Telkom Group IT spend against industry benchmark - Run the Business

50%

60%

RR

60%

RR

Telkom Group IT spend against industry benchmark - Transform and Innovate
the Business

40%

35%

A
A

35%

A
A

Telkom Group IT spend against industry benchmark - Regulatory Compliance

10%

5%

A
A

5%

A
A

3.5

Start post
FFTF

A
A

Start post
FFTF

A
A

< 10 p.a.

0

G
G

1

G
G

<1.73 Hrs

3.61

RR

2.9

RR

≥ 87.1%

86.58%

A
A

89.39%

G
G

3 PQ
12 p.a.

4

G
G

8

G
G

90%

TBA

RR

TBA

RR

100%

TBA

R

TBA

YTD
Trend

Strategy

Technology
Technology
Strategy
Strategy

Total number of decommissioning of legacy unsupported Applications and
Technologies in Telkom between 2014 and 2018

Principle 1: Board
Oversight

Regretted losses of key critical IT talent across Telkom Group IT with
institutional knowledge
Training and Development per person of TGIT staff members as per training
plans
People
Total turnover of staff across Telkom Group IT (staff losses)

Retention of new BEE IT Graduate recruits across Telkom Group IT

Technology
Technology
Finances
Finances

Principle 4: IT
Investments

Financial

Service satisfaction (CSAT score) from the four Business Units in Telkom

YTD number of major IT incidents declared across Telkom

Principle 2: Performance
and Sustainability

Stability

Technology
Technology
Performance
Performance and
and
Sustainability
Sustainability

Average time to recover Priority 1 incidents

IT operations as measured against business SLAs with all 4 Business Units of
Telkom
Number of successful end-to-end IT disaster recovery tests conducted on critical
systems of Telkom Group

Principle 6: Information
Security

Percentage of Telkom laptops, mobile devices and servers encrypted and
secured across Telkom Group with up-to-date patch levels and software
Security
Percentage Antivirus software deployment and up-to-date across Telkom Group

R
R

Adherence level of Group-wide technology to King III seven IT governance
principles

Principle 3: IT Governance
Framework
Technology
Technology
Performance and
Risks
Sustainability

Principle 5: Risk
Management

Risk and Control

Principle 7: Governance
Structures

Projects
Technology
Technology
Projects
Projects
and and
Initiatives
Initiatives

R

CMM5

CMM3

A
A

CMM3

A
A

Number of significant audit findings (internal and external) overdue (missed
committed date) as agreed between Telkom Group IT Management and Telkom
Internal Audit Services/EXCO.

Nil

6

A
A

6

A
A

Total number of significant audit actions overdue as agreed with between
Telkom Group IT EXCO and Telkom Audit Services

Nil

5

RR

5

RR

90%

58%

RR

58.00%

RR

100%

On Target

G
G

On Target

G
G

25

2

RR

2

RR

Percentage of Top 20 IT projects across all Business Units on track [Overall
Status]
Compliance and adherence to procurement governance against approved vendor
lists across Telkom Group IT (PPPFA compliance)

Principle 4: IT
Investments

R
R

Sourcing
Reduction of number of IT suppliers/vendors/partners in Telkom from 125 to a
target for FY2014 of 25

A Balanced Scorecard for IT
The balanced scorecard prepared quarterly by Telkom South Africa's IT function (shown here in an illustrative rather than
actual example) provides board members with a concise and transparent look at how IT is performing in the seven areas
mandated by regulators.
CIO Straight Talk | 35
CIO Straight Talk - Issue 7

Table of Contents for the Digital Edition of CIO Straight Talk - Issue 7
