CIO Straight Talk - Issue 7 - 35
35
How to Become Agile,
Without Making
a Mess
Key to success in the digital age is an IT function that is able to respond quickly to
changing customer needs. Here's how one company reorganized itself in order to
meet the changing dynamics of IT, without abandoning its traditional responsibilities.
Like most established companies, we have
basically, becoming more agile without making
for many years focused on the core tenets
a mess of it. Some appoint a chief digital
of reliability, predictability, interoperability,
officer to oversee a team completely outside
security, and cost containment in delivering
the purview of IT. Some CIOs start their own
on our IT mission - "doing IT right". In recent
segregated agile teams.
years we have also faced demands from
the market and from customers for greater
IT organization that can balance both an agile
speed and agility, adding to the challenge
and traditional IT framework. Gartner calls this
of doing things right - "doing IT fast." When
"bimodal IT"-the practice of managing two
I became CIO in 2015, it was clear that
separate, coherent modes of IT delivery, one
we could not continue to operate IT in a
focused on stability and the other on agility.
traditional manner and remain competitive.
McKinsey calls it two-speed IT: "a fast-speed,
Of course, you can't transform an entire IT
a slow-speed, transaction-focused legacy
remain aspects of our business that continue
back end."
Whatever label you want to put on it, we
approach, areas like billing and invoicing
embarked on a plan to incorporate agile
where reliability is the most important factor.
capabilities with much shorter cycles in order
Companies are taking a number of
to deliver certain customer-facing systems,
while at the same time maintaining our
business demands for faster, more flexible
traditional IT competencies. Along the way,
system delivery while avoiding undue risks -
we have learned a few useful lessons.
Annual worldwide
e-commerce sales
top $1 trillion for
the first time.
2014
different approaches to meet these new
2012
2012
customer-centric front end running alongside
organization overnight. Furthermore, there
to be well-served by a more deliberate
Facebook's data
warehouse
has grown 2500x
since 2008.
At Digi, we have an ambition to create an
45% of Internet users
ages 18-29 in serious
relationships say
the Internet has had
an impact on their
relationship.
CIO Straight Talk - Issue 7
Table of Contents for the Digital Edition of CIO Straight Talk - Issue 7
Contents
CIO Straight Talk - Issue 7 - Cover1
CIO Straight Talk - Issue 7 - Contents
CIO Straight Talk - Issue 7 - 1
CIO Straight Talk - Issue 7 - 2
CIO Straight Talk - Issue 7 - 3
CIO Straight Talk - Issue 7 - 4
CIO Straight Talk - Issue 7 - 5
CIO Straight Talk - Issue 7 - 6
CIO Straight Talk - Issue 7 - 7
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CIO Straight Talk - Issue 7 - 11
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CIO Straight Talk - Issue 7 - Cover3
CIO Straight Talk - Issue 7 - Cover4
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