CIO Straight Talk - Issue 7 - 15
15
customers, along with the service call center,
THE TAKEAWAYS:
would all be aware of service issues as they
arose and kept up to date on our service
response in real time.
* Digital transformation isn't about
technology, it's about looking
Even more important to transforming
comprehensively at your business with
the service model, we needed to integrate
with this digital solution for customers and
the aim of enhancing or reinventing your
technicians the data generated by our digital
solution for products - and not just data,
business model. Too often, people mistake
but our analysis of that data. This analysis of
discrete digital initiatives - developing a
the data generated by individual elevators
would provide a technician with diagnostic
tremendous customer app, for example, or
information about the particular equipment
integrating your products into the Internet
he was working on. And in many cases, it
of Things - for digital transformation.
would ensure that the parts he needed to fix a
problem were already in his vehicle.
This last step - analyzing the data you collect
* To take full advantage of new digital
technologies, you need to take a holistic
from products over the Internet of Things - is
approach. That's because when digital
one that many companies have yet to take. But
from the beginning we said, "If we get this data
capabilities are adopted across functions
out of the products, then we need to make
or along an entire value chain, they
useful process information out of it."
So we needed a comprehensive digital
synergistically reinforce each other and
platform not just because it covered all
the bases but because the integration of
generate benefits that extend beyond the
the different elements yielded benefits we
area of their immediate application.
wouldn't realize if they had been treated
separately. That's what made our initiative a
* A digital transformation program
real game changer for us.
represents a huge change for an
My final bit of advice: When you have
organization, and managing it requires
completed an initiative like ours, ignore that
satisfying but misleading sense of completion.
an appreciation of three factors affecting
What seems like completion is only a milestone
this kind of change: an organization's
on the digital transformation journey.
functional focus, its workforce, and the
1.4% of U.S. adults use
the Internet.
1985
1983
IT function.
Whole Earth's 'Lectronic Link (WELL) established,
one of the first "virtual communities."
CIO Straight Talk - Issue 7
Table of Contents for the Digital Edition of CIO Straight Talk - Issue 7
Contents
CIO Straight Talk - Issue 7 - Cover1
CIO Straight Talk - Issue 7 - Contents
CIO Straight Talk - Issue 7 - 1
CIO Straight Talk - Issue 7 - 2
CIO Straight Talk - Issue 7 - 3
CIO Straight Talk - Issue 7 - 4
CIO Straight Talk - Issue 7 - 5
CIO Straight Talk - Issue 7 - 6
CIO Straight Talk - Issue 7 - 7
CIO Straight Talk - Issue 7 - 8
CIO Straight Talk - Issue 7 - 9
CIO Straight Talk - Issue 7 - 10
CIO Straight Talk - Issue 7 - 11
CIO Straight Talk - Issue 7 - 12
CIO Straight Talk - Issue 7 - 13
CIO Straight Talk - Issue 7 - 14
CIO Straight Talk - Issue 7 - 15
CIO Straight Talk - Issue 7 - 16
CIO Straight Talk - Issue 7 - 17
CIO Straight Talk - Issue 7 - 18
CIO Straight Talk - Issue 7 - 19
CIO Straight Talk - Issue 7 - 20
CIO Straight Talk - Issue 7 - 21
CIO Straight Talk - Issue 7 - 22
CIO Straight Talk - Issue 7 - 23
CIO Straight Talk - Issue 7 - 24
CIO Straight Talk - Issue 7 - 25
CIO Straight Talk - Issue 7 - 26
CIO Straight Talk - Issue 7 - 27
CIO Straight Talk - Issue 7 - 28
CIO Straight Talk - Issue 7 - 29
CIO Straight Talk - Issue 7 - 30
CIO Straight Talk - Issue 7 - 31
CIO Straight Talk - Issue 7 - 32
CIO Straight Talk - Issue 7 - 33
CIO Straight Talk - Issue 7 - 34
CIO Straight Talk - Issue 7 - 35
CIO Straight Talk - Issue 7 - 36
CIO Straight Talk - Issue 7 - 37
CIO Straight Talk - Issue 7 - 38
CIO Straight Talk - Issue 7 - 39
CIO Straight Talk - Issue 7 - 40
CIO Straight Talk - Issue 7 - 41
CIO Straight Talk - Issue 7 - 42
CIO Straight Talk - Issue 7 - 43
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CIO Straight Talk - Issue 7 - 45
CIO Straight Talk - Issue 7 - 46
CIO Straight Talk - Issue 7 - 47
CIO Straight Talk - Issue 7 - 48
CIO Straight Talk - Issue 7 - 49
CIO Straight Talk - Issue 7 - 50
CIO Straight Talk - Issue 7 - 51
CIO Straight Talk - Issue 7 - 52
CIO Straight Talk - Issue 7 - 53
CIO Straight Talk - Issue 7 - 54
CIO Straight Talk - Issue 7 - 55
CIO Straight Talk - Issue 7 - 56
CIO Straight Talk - Issue 7 - 57
CIO Straight Talk - Issue 7 - 58
CIO Straight Talk - Issue 7 - 59
CIO Straight Talk - Issue 7 - 60
CIO Straight Talk - Issue 7 - 61
CIO Straight Talk - Issue 7 - 62
CIO Straight Talk - Issue 7 - 63
CIO Straight Talk - Issue 7 - 64
CIO Straight Talk - Issue 7 - 65
CIO Straight Talk - Issue 7 - 66
CIO Straight Talk - Issue 7 - 67
CIO Straight Talk - Issue 7 - 68
CIO Straight Talk - Issue 7 - 69
CIO Straight Talk - Issue 7 - 70
CIO Straight Talk - Issue 7 - 71
CIO Straight Talk - Issue 7 - 72
CIO Straight Talk - Issue 7 - 73
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CIO Straight Talk - Issue 7 - 75
CIO Straight Talk - Issue 7 - 76
CIO Straight Talk - Issue 7 - 77
CIO Straight Talk - Issue 7 - 78
CIO Straight Talk - Issue 7 - 79
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CIO Straight Talk - Issue 7 - 81
CIO Straight Talk - Issue 7 - 82
CIO Straight Talk - Issue 7 - 83
CIO Straight Talk - Issue 7 - 84
CIO Straight Talk - Issue 7 - 85
CIO Straight Talk - Issue 7 - 86
CIO Straight Talk - Issue 7 - Cover3
CIO Straight Talk - Issue 7 - Cover4
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