CIO Straight Talk - Issue 12 - 76

need to wait for a user to report a problem, have
a bridge call, then wait 45 minutes for everybody
to assemble and declare that we need to go
ahead and reboot. Setting the machine to reboot
itself enables people to work on tasks that
matter more.
But the automated process doesn't have to be
100 percent effective to be worth pursuing.
Reducing workloads by 10 or 20 percent yields
savings. At the volume and scale of the business
we do, even small wins can be big.
Beyond winning
and losing
My final lesson critical to a productive working
environment is the importance of finding ways
to exchange points of view without turning the
discussion into a conflict.
Passion is an important driver of employee
engagement and motivation. As I mentioned,
passion drives my desire to achieve technology
efficiencies that can speed the development
of life-saving drugs and therapies - ones that
might have saved my sister-in-law. But passion
can also lead to enormous mistakes. In the heat
of a debate, for example, it's easy for the parties
to care more about winning the argument than
making the right decision for the enterprise.
The best career advice I ever received was to
assume that at the end of the day, no matter
what another person is telling you, they have
the best intentions, they have an interest in the
best outcome. At the same time, they believe
passionately in what they know.
When we become very passionate about certain
issues, we sometimes lose sight of the fact that
there is another human being at the other end
of the table. If you walk into every discussion
thinking that you are right, it's not going to go
well for you long-term in your career. You need
to listen with positive intent.
76

CIO Straight Talk - Issue 12

Table of Contents for the Digital Edition of CIO Straight Talk - Issue 12

Contents
CIO Straight Talk - Issue 12 - Cover1
CIO Straight Talk - Issue 12 - Cover2
CIO Straight Talk - Issue 12 - 1
CIO Straight Talk - Issue 12 - Contents
CIO Straight Talk - Issue 12 - 3
CIO Straight Talk - Issue 12 - 4
CIO Straight Talk - Issue 12 - 5
CIO Straight Talk - Issue 12 - 6
CIO Straight Talk - Issue 12 - 7
CIO Straight Talk - Issue 12 - 8
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CIO Straight Talk - Issue 12 - 11
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CIO Straight Talk - Issue 12 - Cover3
CIO Straight Talk - Issue 12 - Cover4
https://magazine.straighttalkonline.com/hi_tech
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