CIO Straight Talk - Issue 12 - 69

Of course, taking this clean-slate approach
required several critical early-stage steps:
executive support, a much longer runway,
cross-functional coordination, business
partnership, training, and change management
planning. We initiated and successfully executed
our cutover activities during a holiday period to
take advantage of normal downtime. The
early gains have been promising.
Important lessons
and benefits
One of the biggest benefits of migrating all three
platforms at the same time is tighter integration
between the three and ultimately better
performance. Although the level of effort is more
substantial, doing this resulted in dramatically
improved levels of process automation. This has
contributed to overall operational efficiency
and reduction in break-fix incidents, resulting in
higher customer satisfaction. And an extra bonus
is that now IT resources have the bandwidth to
focus on new and value-added services.
Going in, we knew that program management
would be a key to success. An integrated timeline
across all three tracks, with critical milestones
for each, was required for alignment and
governance. Our focus was on critical long-leadtime
activities to ensure the deliverables stayed
on track and, more importantly, to help manage
scope. To ensure a smooth process, we worked
with business stakeholders to actively monitor
progress and de-scope non-business-critical
requirements before adding them back in after
critical tasks were successfully completed.
" Digital
transformation
should not be
perceived solely as
an IT initiative. The
foundation for a
successful outcome
is always to have
a solid business
partnership. "
69

CIO Straight Talk - Issue 12

Table of Contents for the Digital Edition of CIO Straight Talk - Issue 12

Contents
CIO Straight Talk - Issue 12 - Cover1
CIO Straight Talk - Issue 12 - Cover2
CIO Straight Talk - Issue 12 - 1
CIO Straight Talk - Issue 12 - Contents
CIO Straight Talk - Issue 12 - 3
CIO Straight Talk - Issue 12 - 4
CIO Straight Talk - Issue 12 - 5
CIO Straight Talk - Issue 12 - 6
CIO Straight Talk - Issue 12 - 7
CIO Straight Talk - Issue 12 - 8
CIO Straight Talk - Issue 12 - 9
CIO Straight Talk - Issue 12 - 10
CIO Straight Talk - Issue 12 - 11
CIO Straight Talk - Issue 12 - 12
CIO Straight Talk - Issue 12 - 13
CIO Straight Talk - Issue 12 - 14
CIO Straight Talk - Issue 12 - 15
CIO Straight Talk - Issue 12 - 16
CIO Straight Talk - Issue 12 - 17
CIO Straight Talk - Issue 12 - 18
CIO Straight Talk - Issue 12 - 19
CIO Straight Talk - Issue 12 - 20
CIO Straight Talk - Issue 12 - 21
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CIO Straight Talk - Issue 12 - 40
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CIO Straight Talk - Issue 12 - 49
CIO Straight Talk - Issue 12 - 50
CIO Straight Talk - Issue 12 - 51
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CIO Straight Talk - Issue 12 - 53
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CIO Straight Talk - Issue 12 - 55
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CIO Straight Talk - Issue 12 - 60
CIO Straight Talk - Issue 12 - 61
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CIO Straight Talk - Issue 12 - 63
CIO Straight Talk - Issue 12 - 64
CIO Straight Talk - Issue 12 - 65
CIO Straight Talk - Issue 12 - 66
CIO Straight Talk - Issue 12 - 67
CIO Straight Talk - Issue 12 - 68
CIO Straight Talk - Issue 12 - 69
CIO Straight Talk - Issue 12 - 70
CIO Straight Talk - Issue 12 - 71
CIO Straight Talk - Issue 12 - 72
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CIO Straight Talk - Issue 12 - 75
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CIO Straight Talk - Issue 12 - 77
CIO Straight Talk - Issue 12 - Cover3
CIO Straight Talk - Issue 12 - Cover4
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