CIO Straight Talk - Issue 12 - 68

and adopt best practices that would bring in
efficiencies? What manual processes can we
automate between all three platforms and how
can we scale each of them in a way where the
whole will be greater than the sum of its parts? "
As you can imagine, a transformation of this scale
required a lot of hard work, difficult compromises,
and ongoing change-management training. That
work continues today. But here is what we have
learned so far.
Change management
and adoption
When we started this journey, we knew there
would be some dissatisfied or frustrated
employees, especially since we would be
converting three major systems at once. These
systems had been operational for many years
and users were conditioned to conduct business
- such as the simple processing of transactions
and using reports to make critical decisions - in
predictable ways.
Because business users would have to go
through a steep learning curve, effective change
management would be crucial for successful
execution of these large transformational
initiatives. For example, reporting is a process
near and dear to our business users. Over the
years, they had built up hundreds of reports and
dashboards that supported day-to-day operations
and rolled up to executive management.
Rebuilding and replacing all of these reports was
not a practical solution.
" It was a balance
between leading
them with familiar
reports while
showing them what
was possible when
they changed the
way they look at
their work. "
To combat this, our team took stock of the
most critical reports by business function, then
recreated them in the new platform with some
semblance of familiarity. At the same time, we
encouraged and demonstrated newly available
features that helped users to run better reports
and get their work done faster. It was a balance
between leading them with what they were
familiar with, while showing them what was
possible when they changed the way they
look at their work.
That said, it was really a double-edged sword.
We did not want our employees to stick to the
old way of doing things without taking advantage
of the new features. But we also did not want
to frustrate them with a lack of familiarity to the
point of discouragement or outcry. We had to
balance where to draw the line, not only with our
BI migration, but ERP and CRM, as well.
68

CIO Straight Talk - Issue 12

Table of Contents for the Digital Edition of CIO Straight Talk - Issue 12

Contents
CIO Straight Talk - Issue 12 - Cover1
CIO Straight Talk - Issue 12 - Cover2
CIO Straight Talk - Issue 12 - 1
CIO Straight Talk - Issue 12 - Contents
CIO Straight Talk - Issue 12 - 3
CIO Straight Talk - Issue 12 - 4
CIO Straight Talk - Issue 12 - 5
CIO Straight Talk - Issue 12 - 6
CIO Straight Talk - Issue 12 - 7
CIO Straight Talk - Issue 12 - 8
CIO Straight Talk - Issue 12 - 9
CIO Straight Talk - Issue 12 - 10
CIO Straight Talk - Issue 12 - 11
CIO Straight Talk - Issue 12 - 12
CIO Straight Talk - Issue 12 - 13
CIO Straight Talk - Issue 12 - 14
CIO Straight Talk - Issue 12 - 15
CIO Straight Talk - Issue 12 - 16
CIO Straight Talk - Issue 12 - 17
CIO Straight Talk - Issue 12 - 18
CIO Straight Talk - Issue 12 - 19
CIO Straight Talk - Issue 12 - 20
CIO Straight Talk - Issue 12 - 21
CIO Straight Talk - Issue 12 - 22
CIO Straight Talk - Issue 12 - 23
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CIO Straight Talk - Issue 12 - 25
CIO Straight Talk - Issue 12 - 26
CIO Straight Talk - Issue 12 - 27
CIO Straight Talk - Issue 12 - 28
CIO Straight Talk - Issue 12 - 29
CIO Straight Talk - Issue 12 - 30
CIO Straight Talk - Issue 12 - 31
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CIO Straight Talk - Issue 12 - 40
CIO Straight Talk - Issue 12 - 41
CIO Straight Talk - Issue 12 - 42
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CIO Straight Talk - Issue 12 - 49
CIO Straight Talk - Issue 12 - 50
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CIO Straight Talk - Issue 12 - 60
CIO Straight Talk - Issue 12 - 61
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CIO Straight Talk - Issue 12 - 63
CIO Straight Talk - Issue 12 - 64
CIO Straight Talk - Issue 12 - 65
CIO Straight Talk - Issue 12 - 66
CIO Straight Talk - Issue 12 - 67
CIO Straight Talk - Issue 12 - 68
CIO Straight Talk - Issue 12 - 69
CIO Straight Talk - Issue 12 - 70
CIO Straight Talk - Issue 12 - 71
CIO Straight Talk - Issue 12 - 72
CIO Straight Talk - Issue 12 - 73
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CIO Straight Talk - Issue 12 - 75
CIO Straight Talk - Issue 12 - 76
CIO Straight Talk - Issue 12 - 77
CIO Straight Talk - Issue 12 - Cover3
CIO Straight Talk - Issue 12 - Cover4
https://magazine.straighttalkonline.com/hi_tech
https://magazine.straighttalkonline.com/issue12
https://magazine.straighttalkonline.com/assetheavy2020
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https://magazine.straighttalkonline.com/issue5
https://magazine.straighttalkonline.com/issue4
https://magazine.straighttalkonline.com/issue3
https://magazine.straighttalkonline.com/issue2
https://magazine.straighttalkonline.com/issue1
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