CIO Straight Talk - Issue 12 - 64

think in big picture terms and use it to optimize
water use, help our customers succeed, and
make the best value we can out of our large
asset base, while keeping our dams safe. Artificial
intelligence will play a big role here, of course,
but this too will present a big challenge. AI is
good at decisions where you can present it a
design pattern, but not so good at judgments. AI
algorithms don't have imagination and creativity.
Ultimately we need to use the technology to
think about the problem in our own way
Mind the soft stuff
I began my career as an electrical engineer
for Australia's State Rail Authority, and I
am still interested in linking the physical
world with the virtual world. But as I
moved from being technical to leadership,
I have begun to appreciate just how
important soft skills are
to a technical career.
You will always grow your technical skills
because that is table stakes for the career we
have chosen. The harder part is to understand
the business and how it works and above all how
IT can change the game. We add value not only
by keeping the lights on but by using IT to
deliver a better future.
Takeaways
If you are an IT manager, you should keep in
mind that very little depends on what you know.
It is your network and ability to leverage your
connections that will build your career. That's
because we multiply our own contribution by
leveraging the power of teams and recognizing
that there is always someone who has done more
and is keen to share their knowledge. So don't be
afraid to ask and then become a good listener.
You will make yourself stronger by reaching out
and learning from others.
* If you can get your internal customers
to see that you are focused on meeting
their needs, they will become powerful
champions of your project.
* Incremental development that leads to
small but conspicuous wins can be a key
to winning customer support.
* Brilliant analysis of a problem is
worthless unless you are able to execute
on it. Outcomes are everything.
64

CIO Straight Talk - Issue 12

Table of Contents for the Digital Edition of CIO Straight Talk - Issue 12

Contents
CIO Straight Talk - Issue 12 - Cover1
CIO Straight Talk - Issue 12 - Cover2
CIO Straight Talk - Issue 12 - 1
CIO Straight Talk - Issue 12 - Contents
CIO Straight Talk - Issue 12 - 3
CIO Straight Talk - Issue 12 - 4
CIO Straight Talk - Issue 12 - 5
CIO Straight Talk - Issue 12 - 6
CIO Straight Talk - Issue 12 - 7
CIO Straight Talk - Issue 12 - 8
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CIO Straight Talk - Issue 12 - 10
CIO Straight Talk - Issue 12 - 11
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CIO Straight Talk - Issue 12 - Cover3
CIO Straight Talk - Issue 12 - Cover4
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