CIO Straight Talk - Issue 12 - 62

I built a war room and worked through all the
issues - forcing a decision on each one, moving to
the next issue, and tracking completion of every
action we agreed to take. By focusing on delivery
and breaking down the analysis-paralysis that had
beset the project, we eventually completed the
job - and I learned to see the relentless pursuit
of delivery as a key value. That project taught me
that outcomes are everything - no one will thank
you for doing great analysis on a business case if
you never build the solution for the problem
you identified.
Small Steps,
customer Focus
Since then, all our projects have been executed
incrementally. We give the developers and the
technology team a relatively small scope of
work - which they can and often do get wrong
- but the stakes are very low because they can
produce the short module quickly, come back in
a few weeks, show the internal customer what
they built, and then get immediate feedback on
whether they have interpreted the
requirement correctly.
Typically, the feedback will lead to some tweaking
and rework, but in the next release, the customer
usually walks away happy. Everybody is better
off with incremental development: it takes almost
no time to achieve the goal, the waiting game
disappears, and the bad reputation that IT gets
for being slow and difficult to work with goes
away too.
" Everybody is better
off with incremental
development: it takes
almost no time to
achieve the goal,
the waiting game
disappears, and the
bad reputation that
IT gets for being slow
and difficult to work
with goes away too. "
The other thing I have learned that can speed up
development is to start by thinking first about
the people who will use the technology you want
to install. We ask, how will the work done by key
roles in the organisation evolve over the next
five years? By starting from the user's story, we
gradually develop the use cases, and then the
features required naturally flow into the low-risk
agile delivery model I described above.
Of course, we still need to make the business
case, find the resources to fund the project, and
ensure we have the right governance in place
to run the new process. But by starting with
people, we overcome the hardest thing: getting
the organisation behind our vision of the future.
Software that affects how a customer interacts
or a worker works brings a digital strategy to life.
Once these different stakeholders understand
what you are doing, they want you to succeed,
and they help you succeed.
62

CIO Straight Talk - Issue 12

Table of Contents for the Digital Edition of CIO Straight Talk - Issue 12

Contents
CIO Straight Talk - Issue 12 - Cover1
CIO Straight Talk - Issue 12 - Cover2
CIO Straight Talk - Issue 12 - 1
CIO Straight Talk - Issue 12 - Contents
CIO Straight Talk - Issue 12 - 3
CIO Straight Talk - Issue 12 - 4
CIO Straight Talk - Issue 12 - 5
CIO Straight Talk - Issue 12 - 6
CIO Straight Talk - Issue 12 - 7
CIO Straight Talk - Issue 12 - 8
CIO Straight Talk - Issue 12 - 9
CIO Straight Talk - Issue 12 - 10
CIO Straight Talk - Issue 12 - 11
CIO Straight Talk - Issue 12 - 12
CIO Straight Talk - Issue 12 - 13
CIO Straight Talk - Issue 12 - 14
CIO Straight Talk - Issue 12 - 15
CIO Straight Talk - Issue 12 - 16
CIO Straight Talk - Issue 12 - 17
CIO Straight Talk - Issue 12 - 18
CIO Straight Talk - Issue 12 - 19
CIO Straight Talk - Issue 12 - 20
CIO Straight Talk - Issue 12 - 21
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CIO Straight Talk - Issue 12 - 23
CIO Straight Talk - Issue 12 - 24
CIO Straight Talk - Issue 12 - 25
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CIO Straight Talk - Issue 12 - 27
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CIO Straight Talk - Issue 12 - 30
CIO Straight Talk - Issue 12 - 31
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CIO Straight Talk - Issue 12 - 34
CIO Straight Talk - Issue 12 - 35
CIO Straight Talk - Issue 12 - 36
CIO Straight Talk - Issue 12 - 37
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CIO Straight Talk - Issue 12 - 40
CIO Straight Talk - Issue 12 - 41
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CIO Straight Talk - Issue 12 - 45
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CIO Straight Talk - Issue 12 - 50
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CIO Straight Talk - Issue 12 - 58
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CIO Straight Talk - Issue 12 - 60
CIO Straight Talk - Issue 12 - 61
CIO Straight Talk - Issue 12 - 62
CIO Straight Talk - Issue 12 - 63
CIO Straight Talk - Issue 12 - 64
CIO Straight Talk - Issue 12 - 65
CIO Straight Talk - Issue 12 - 66
CIO Straight Talk - Issue 12 - 67
CIO Straight Talk - Issue 12 - 68
CIO Straight Talk - Issue 12 - 69
CIO Straight Talk - Issue 12 - 70
CIO Straight Talk - Issue 12 - 71
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CIO Straight Talk - Issue 12 - 75
CIO Straight Talk - Issue 12 - 76
CIO Straight Talk - Issue 12 - 77
CIO Straight Talk - Issue 12 - Cover3
CIO Straight Talk - Issue 12 - Cover4
https://magazine.straighttalkonline.com/hi_tech
https://magazine.straighttalkonline.com/issue12
https://magazine.straighttalkonline.com/assetheavy2020
https://magazine.straighttalkonline.com/lifesciencesandhealthcare2019
https://magazine.straighttalkonline.com/womenintech2
https://magazine.straighttalkonline.com/financialservices2019/
https://magazine.straighttalkonline.com/issue11
https://magazine.straighttalkonline.com/issue10
https://magazine.straighttalkonline.com/issue9
https://magazine.straighttalkonline.com/womeninit
https://magazine.straighttalkonline.com/financialservices
https://magazine.straighttalkonline.com/issue8
https://magazine.straighttalkonline.com/issue7
https://magazine.straighttalkonline.com/issue6
https://magazine.straighttalkonline.com/issue5
https://magazine.straighttalkonline.com/issue4
https://magazine.straighttalkonline.com/issue3
https://magazine.straighttalkonline.com/issue2
https://magazine.straighttalkonline.com/issue1
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