CIO Straight Talk - Issue 12 - 29

of standards had to be developed, so that cards
could be accepted everywhere in the world.
This project took a long time. We first conceived
of the idea of contactless payment at the end of
2006. And the system went live at the end of
2012. About 18 months of that time was due to a
slowdown in the payments industry following the
financial crisis, but even so, it was a complicated
project. This was completely new technology for
which no standards existed, and to get it to work
in London, we had to develop a global standard.
Of course, we did all of this in collaboration
with the payments industry. But without
our leadership, however, I doubt contactless
payments would have taken off so quickly.
We were able to help the payment providers
coordinate their standards while giving them
a tremendous incentive to adopt - that is, a
massive market for the service from Day One.
Looking back, a few things I already knew
became even clearer to me in the course of
this project.
" We needed to
make the payment
experience of using
a credit card to pay
your fare so seamless
that people would
compare it to the
experience of using
an Oyster Card. "
29

CIO Straight Talk - Issue 12

Table of Contents for the Digital Edition of CIO Straight Talk - Issue 12

Contents
CIO Straight Talk - Issue 12 - Cover1
CIO Straight Talk - Issue 12 - Cover2
CIO Straight Talk - Issue 12 - 1
CIO Straight Talk - Issue 12 - Contents
CIO Straight Talk - Issue 12 - 3
CIO Straight Talk - Issue 12 - 4
CIO Straight Talk - Issue 12 - 5
CIO Straight Talk - Issue 12 - 6
CIO Straight Talk - Issue 12 - 7
CIO Straight Talk - Issue 12 - 8
CIO Straight Talk - Issue 12 - 9
CIO Straight Talk - Issue 12 - 10
CIO Straight Talk - Issue 12 - 11
CIO Straight Talk - Issue 12 - 12
CIO Straight Talk - Issue 12 - 13
CIO Straight Talk - Issue 12 - 14
CIO Straight Talk - Issue 12 - 15
CIO Straight Talk - Issue 12 - 16
CIO Straight Talk - Issue 12 - 17
CIO Straight Talk - Issue 12 - 18
CIO Straight Talk - Issue 12 - 19
CIO Straight Talk - Issue 12 - 20
CIO Straight Talk - Issue 12 - 21
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CIO Straight Talk - Issue 12 - 23
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CIO Straight Talk - Issue 12 - 25
CIO Straight Talk - Issue 12 - 26
CIO Straight Talk - Issue 12 - 27
CIO Straight Talk - Issue 12 - 28
CIO Straight Talk - Issue 12 - 29
CIO Straight Talk - Issue 12 - 30
CIO Straight Talk - Issue 12 - 31
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CIO Straight Talk - Issue 12 - 35
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CIO Straight Talk - Issue 12 - 40
CIO Straight Talk - Issue 12 - 41
CIO Straight Talk - Issue 12 - 42
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CIO Straight Talk - Issue 12 - 45
CIO Straight Talk - Issue 12 - 46
CIO Straight Talk - Issue 12 - 47
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CIO Straight Talk - Issue 12 - 49
CIO Straight Talk - Issue 12 - 50
CIO Straight Talk - Issue 12 - 51
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CIO Straight Talk - Issue 12 - 65
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CIO Straight Talk - Issue 12 - 67
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CIO Straight Talk - Issue 12 - 77
CIO Straight Talk - Issue 12 - Cover3
CIO Straight Talk - Issue 12 - Cover4
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