CIO Straight Talk - Issue 12 - 24

The second thing that we did, which is a first in
the industry, was to create a data center selection
tool for enterprise clients. They can select which
data centers in the world they want to host their
meetings. This gives them control over how
their meetings are being hosted and where. If
you're a Canadian company, you might want your
meetings hosted in Canada. You may not want
your meetings hosted in US data centers, even if
you have subsidiaries there.
Finally, we announced Zoom 5.0, an upgrade
of our encryption service from AES 256 ECB to
GCM, the next level of encryption.
Zoom, don't run
That's a partial technical explanation of how we
kept up with 30X growth in four months. The
managerial side has been more challenging and
taught me a few things.
Of the lessons learned, I would say moving with
careful urgency is near the top of my list. Going a
little slower sometimes enables you to go faster.
The other lesson is: Don't panic. Just don't panic.
One way we try to move carefully is a heuristic
that we call Problem, Root Cause, Solution. First,
you accurately identify exactly and precisely
what the problem is. Then you dig until you
understand the root cause of the problem. And
once you understand that root cause, you can
create a solution.
Democratizing
meetings
Another thing that has been interesting is that
virtual communication turns out to have some
special advantages for managers. For instance, a
few months ago, a business leader told me, " The
wonderful thing about Zoom is, it takes all the
egos out of the discussion. "
At an in-person meeting, the most senior person
would typically walk in and sit down at the top
of the table, and then all his or her lieutenants
would sit in their usual seats. You could almost
see the hierarchy in the room, whereas on video,
there is no hierarchy. Everybody's head is the
same size. If you're an introverted person, and
you can't seem to get a word in edgeways, you
can text a message.
One of our CEO's advisors told me that another
of the CEOs that she works with said that when
they do get back to the office, they plan to hold
every other meeting on video anyway, because
he likes the fact that it's so much more efficient
and that conversation is more evenly distributed
among all the participants on video than
in person.
24

CIO Straight Talk - Issue 12

Table of Contents for the Digital Edition of CIO Straight Talk - Issue 12

Contents
CIO Straight Talk - Issue 12 - Cover1
CIO Straight Talk - Issue 12 - Cover2
CIO Straight Talk - Issue 12 - 1
CIO Straight Talk - Issue 12 - Contents
CIO Straight Talk - Issue 12 - 3
CIO Straight Talk - Issue 12 - 4
CIO Straight Talk - Issue 12 - 5
CIO Straight Talk - Issue 12 - 6
CIO Straight Talk - Issue 12 - 7
CIO Straight Talk - Issue 12 - 8
CIO Straight Talk - Issue 12 - 9
CIO Straight Talk - Issue 12 - 10
CIO Straight Talk - Issue 12 - 11
CIO Straight Talk - Issue 12 - 12
CIO Straight Talk - Issue 12 - 13
CIO Straight Talk - Issue 12 - 14
CIO Straight Talk - Issue 12 - 15
CIO Straight Talk - Issue 12 - 16
CIO Straight Talk - Issue 12 - 17
CIO Straight Talk - Issue 12 - 18
CIO Straight Talk - Issue 12 - 19
CIO Straight Talk - Issue 12 - 20
CIO Straight Talk - Issue 12 - 21
CIO Straight Talk - Issue 12 - 22
CIO Straight Talk - Issue 12 - 23
CIO Straight Talk - Issue 12 - 24
CIO Straight Talk - Issue 12 - 25
CIO Straight Talk - Issue 12 - 26
CIO Straight Talk - Issue 12 - 27
CIO Straight Talk - Issue 12 - 28
CIO Straight Talk - Issue 12 - 29
CIO Straight Talk - Issue 12 - 30
CIO Straight Talk - Issue 12 - 31
CIO Straight Talk - Issue 12 - 32
CIO Straight Talk - Issue 12 - 33
CIO Straight Talk - Issue 12 - 34
CIO Straight Talk - Issue 12 - 35
CIO Straight Talk - Issue 12 - 36
CIO Straight Talk - Issue 12 - 37
CIO Straight Talk - Issue 12 - 38
CIO Straight Talk - Issue 12 - 39
CIO Straight Talk - Issue 12 - 40
CIO Straight Talk - Issue 12 - 41
CIO Straight Talk - Issue 12 - 42
CIO Straight Talk - Issue 12 - 43
CIO Straight Talk - Issue 12 - 44
CIO Straight Talk - Issue 12 - 45
CIO Straight Talk - Issue 12 - 46
CIO Straight Talk - Issue 12 - 47
CIO Straight Talk - Issue 12 - 48
CIO Straight Talk - Issue 12 - 49
CIO Straight Talk - Issue 12 - 50
CIO Straight Talk - Issue 12 - 51
CIO Straight Talk - Issue 12 - 52
CIO Straight Talk - Issue 12 - 53
CIO Straight Talk - Issue 12 - 54
CIO Straight Talk - Issue 12 - 55
CIO Straight Talk - Issue 12 - 56
CIO Straight Talk - Issue 12 - 57
CIO Straight Talk - Issue 12 - 58
CIO Straight Talk - Issue 12 - 59
CIO Straight Talk - Issue 12 - 60
CIO Straight Talk - Issue 12 - 61
CIO Straight Talk - Issue 12 - 62
CIO Straight Talk - Issue 12 - 63
CIO Straight Talk - Issue 12 - 64
CIO Straight Talk - Issue 12 - 65
CIO Straight Talk - Issue 12 - 66
CIO Straight Talk - Issue 12 - 67
CIO Straight Talk - Issue 12 - 68
CIO Straight Talk - Issue 12 - 69
CIO Straight Talk - Issue 12 - 70
CIO Straight Talk - Issue 12 - 71
CIO Straight Talk - Issue 12 - 72
CIO Straight Talk - Issue 12 - 73
CIO Straight Talk - Issue 12 - 74
CIO Straight Talk - Issue 12 - 75
CIO Straight Talk - Issue 12 - 76
CIO Straight Talk - Issue 12 - 77
CIO Straight Talk - Issue 12 - Cover3
CIO Straight Talk - Issue 12 - Cover4
https://magazine.straighttalkonline.com/hi_tech
https://magazine.straighttalkonline.com/issue12
https://magazine.straighttalkonline.com/assetheavy2020
https://magazine.straighttalkonline.com/lifesciencesandhealthcare2019
https://magazine.straighttalkonline.com/womenintech2
https://magazine.straighttalkonline.com/financialservices2019/
https://magazine.straighttalkonline.com/issue11
https://magazine.straighttalkonline.com/issue10
https://magazine.straighttalkonline.com/issue9
https://magazine.straighttalkonline.com/womeninit
https://magazine.straighttalkonline.com/financialservices
https://magazine.straighttalkonline.com/issue8
https://magazine.straighttalkonline.com/issue7
https://magazine.straighttalkonline.com/issue6
https://magazine.straighttalkonline.com/issue5
https://magazine.straighttalkonline.com/issue4
https://magazine.straighttalkonline.com/issue3
https://magazine.straighttalkonline.com/issue2
https://magazine.straighttalkonline.com/issue1
https://www.nxtbookmedia.com