CIO Straight Talk - Issue 11 - 46

I should say that I see all of it, ultimately, as
customer-focused. This is significant because
a transformation project is an investment that
creates a capability that simplifies things for
the entire company. Taking a process that
used to cross five boxes on the org chart and
reducing it to a process that sticks to one box
can make you more cost efficient and give you
a competitive advantage as well. You become
more consistent and end up with a simpler
technology stack to manage.

"MY BIGGEST CONSTRAINT IS STILL
THE AMOUNT OF TIME I HAVE IN
THE DAY."

COPING WITH
A TIME SHORTAGE
As I'm sure is the case with many of my peers, I
am continuously trying to find ways to improve
my own productivity to the same extent that
I'm improving that of the company. My biggest
constraint is still the amount of time I have in
the day.
I try to focus on my ten or so strategic partners,
in areas like software, SaaS, networks, and
cloud. The more tactical vendors, such as staff
augmentation providers or other niche products,
I delegate.

To keep up with the trends, I network a lot
with other CIOs and read a fair amount. I spend
time on one of the local college campuses,
because it's always refreshing to watch what
the younger generation is doing and how
they're interacting with technology. We
have large internship programs that create
an opportunity for us to build meaningful
relationships with the next generation of talent.
We give them challenging projects to work on,
and I enjoy seeing how they go about solving it.
We learn a lot from them, and I am certain they
learn a lot as well.
I also try to keep up with various demographics
and age groups. In the current workforce, we
have five different generations of employees
trying to work together, and it's important to
know how to relate to all of them, and not focus
only on the millennials.
As we keep dealing with all this flux, it's worth
noting that some important things have stayed
the same for us. First, our core business as
a company has not changed. The NCR cash
register was the first business machine that
sat between the consumer and the merchant.
There have been a lot of technology shifts in the
type of device - initially it was point of sale, soft
checkout or ATM kiosks, and now it's mobile and
IoT - but the fundamental value equation has not
changed. Second, the human change remains
the most challenging part of any IT project.
Embracing the new way of work while giving up
the old process is not easy.

1 IoT is changing and extending the boundaries
of the CIO's focus and contributing to a shift from
back office to front office responsibilities.

2 Reaching out to students and other
CIOs is crucial in keeping up with the latest trends.

3 Helping people adapt to new processes
is still the hardest part of IT.
46



CIO Straight Talk - Issue 11

Table of Contents for the Digital Edition of CIO Straight Talk - Issue 11

Contents
CIO Straight Talk - Issue 11 - Cover1
CIO Straight Talk - Issue 11 - Cover2
CIO Straight Talk - Issue 11 - 1
CIO Straight Talk - Issue 11 - Contents
CIO Straight Talk - Issue 11 - 3
CIO Straight Talk - Issue 11 - 4
CIO Straight Talk - Issue 11 - 5
CIO Straight Talk - Issue 11 - 6
CIO Straight Talk - Issue 11 - 7
CIO Straight Talk - Issue 11 - 8
CIO Straight Talk - Issue 11 - 9
CIO Straight Talk - Issue 11 - 10
CIO Straight Talk - Issue 11 - 11
CIO Straight Talk - Issue 11 - 12
CIO Straight Talk - Issue 11 - 13
CIO Straight Talk - Issue 11 - 14
CIO Straight Talk - Issue 11 - 15
CIO Straight Talk - Issue 11 - 15a
CIO Straight Talk - Issue 11 - 15b
CIO Straight Talk - Issue 11 - 15c
CIO Straight Talk - Issue 11 - 15d
CIO Straight Talk - Issue 11 - 16
CIO Straight Talk - Issue 11 - 17
CIO Straight Talk - Issue 11 - 18
CIO Straight Talk - Issue 11 - 19
CIO Straight Talk - Issue 11 - 20
CIO Straight Talk - Issue 11 - 21
CIO Straight Talk - Issue 11 - 22
CIO Straight Talk - Issue 11 - 23
CIO Straight Talk - Issue 11 - 24
CIO Straight Talk - Issue 11 - 25
CIO Straight Talk - Issue 11 - 26
CIO Straight Talk - Issue 11 - 27
CIO Straight Talk - Issue 11 - 28
CIO Straight Talk - Issue 11 - 29
CIO Straight Talk - Issue 11 - 30
CIO Straight Talk - Issue 11 - 31
CIO Straight Talk - Issue 11 - 32
CIO Straight Talk - Issue 11 - 33
CIO Straight Talk - Issue 11 - 34
CIO Straight Talk - Issue 11 - 35
CIO Straight Talk - Issue 11 - 36
CIO Straight Talk - Issue 11 - 37
CIO Straight Talk - Issue 11 - 38
CIO Straight Talk - Issue 11 - 39
CIO Straight Talk - Issue 11 - 40
CIO Straight Talk - Issue 11 - 41
CIO Straight Talk - Issue 11 - 42
CIO Straight Talk - Issue 11 - 43
CIO Straight Talk - Issue 11 - 44
CIO Straight Talk - Issue 11 - 45
CIO Straight Talk - Issue 11 - 46
CIO Straight Talk - Issue 11 - 47
CIO Straight Talk - Issue 11 - 48
CIO Straight Talk - Issue 11 - 49
CIO Straight Talk - Issue 11 - 50
CIO Straight Talk - Issue 11 - 51
CIO Straight Talk - Issue 11 - 52
CIO Straight Talk - Issue 11 - 53
CIO Straight Talk - Issue 11 - 54
CIO Straight Talk - Issue 11 - 55
CIO Straight Talk - Issue 11 - 56
CIO Straight Talk - Issue 11 - 57
CIO Straight Talk - Issue 11 - 58
CIO Straight Talk - Issue 11 - 59
CIO Straight Talk - Issue 11 - 60
CIO Straight Talk - Issue 11 - 61
CIO Straight Talk - Issue 11 - 62
CIO Straight Talk - Issue 11 - 63
CIO Straight Talk - Issue 11 - 64
CIO Straight Talk - Issue 11 - 65
CIO Straight Talk - Issue 11 - 66
CIO Straight Talk - Issue 11 - 67
CIO Straight Talk - Issue 11 - 68
CIO Straight Talk - Issue 11 - 69
CIO Straight Talk - Issue 11 - 70
CIO Straight Talk - Issue 11 - 71
CIO Straight Talk - Issue 11 - 72
CIO Straight Talk - Issue 11 - Cover3
CIO Straight Talk - Issue 11 - Cover4
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