Co n te n t Creating a Future-Ready Financial Services Organization Five prominent CXOs offer their prescriptions for change A Decade of TechnologyDriven Transformation Preemptive Transformation Robert Alexander Chief Information Officer Capital One Financial David Thompson Executive Vice President, Global Operations and Technology, and Chief Technology Officer Western Union 04 10 24 Transformation on a Global Scale Innovation at the IDB Stephanie von Friedeburg Vice President, Corporate Strategy and Resources International Finance Corporation of the World Bank Group Nuria Simo Advice from a Pathfinder Michael Baresich Chief Information Officer 18 Ally Financial Chief Information Officer 30 Inter-American Development Bank