Straight Talk Special Issue: Financial Services - 7

Investing in innovation
This has meant investing in
innovation labs, which are
important in driving our
transformation into a technology
company. They're also important
for recruitment. Saying "Come
work at a bank" is not that
appealing to a technologist. It's
better when you can say, "Come
work for us, and you'll be able to
print your own circuits; you'll be
on the ﬁrst team to move a
platform onto the cloud; you'll be
able to explore diﬀerent ways of
using data, and machine
learning."
So far, it's gone well. Not every
piece of technology we've built
has been successful. But there
are some examples of things that
started in the lab that were either
moved into a line of business, or
the concept was adopted, and
then picked up by other parts of
the organization.

Not all of these contributions
have been technical either. For
instance, there is now almost a
religious debate about open
ﬂoor plans versus cubes. And
there are good reasons to do
both. One of the things you'll
see at our lab in Richmond is
that we have built a hybrid
experience. You can be open,
with everyone sharing a space.
Although often noisy, such
spaces make it easier to
collaborate. But, we also have
places like the library, where

people aren't allowed to even
talk. And there are phone
booths and diﬀerent kinds of
nooks and crannies where you
can work in your own zone.
This gives people a choice,
depending on how they work
and what they're working on.

Gill Haus
Position:

Senior Vice President/Retail
and CIO, Direct Bank

Organization:
Capital One

Works from:
Richmond, VA

Professional background: A veteran IT developer with
more than 20 years of experience, Gill Haus has long
specialized in ﬁnancial application development. He joined
Capital One in 2016, where he served as Managing Vice
President of Digital Information and Managing VP of
Consumer Bank Engineering for
Retail and Direct Bank, before
assuming his current position.
Before joining Capital One, he held
executive roles at AOL, ride sharing
startup Curb Mobility, Pay Pal, and
another startup, Bill Me Later.
Education: Bachelor's Degree,
Information Systems, University
of Maryland
07

Straight Talk Special Issue: Financial Services

Table of Contents for the Digital Edition of Straight Talk Special Issue: Financial Services

Contents
Straight Talk Special Issue: Financial Services - Cover1
Straight Talk Special Issue: Financial Services - Cover2
Straight Talk Special Issue: Financial Services - 1
Straight Talk Special Issue: Financial Services - Contents
Straight Talk Special Issue: Financial Services - 3
Straight Talk Special Issue: Financial Services - 4
Straight Talk Special Issue: Financial Services - 5
Straight Talk Special Issue: Financial Services - 6
Straight Talk Special Issue: Financial Services - 7
Straight Talk Special Issue: Financial Services - 8
Straight Talk Special Issue: Financial Services - 9
Straight Talk Special Issue: Financial Services - 10
Straight Talk Special Issue: Financial Services - 11
Straight Talk Special Issue: Financial Services - 12
Straight Talk Special Issue: Financial Services - 13
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Straight Talk Special Issue: Financial Services - 35
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Straight Talk Special Issue: Financial Services - 37
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Straight Talk Special Issue: Financial Services - 40
Straight Talk Special Issue: Financial Services - Cover3
Straight Talk Special Issue: Financial Services - Cover4
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https://magazine.straighttalkonline.com/issue4
https://magazine.straighttalkonline.com/issue3
https://magazine.straighttalkonline.com/issue2
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