Straight Talk Special Issue: Financial Services - 14
Conversation
with
Alan Hanson
Head of Americas Banking Financial Services
Information Service Group
Finding a New Vision for
Financial Services
Banks and other financial services institutions face a
daunting array of digital challenges. In this interview, Alan
Hanson - Partner and Head of Americas Banking Financial
Services at ISG, the global technology research and
advisory firm - talks about what some firms are currently
doing to meet those challenges.
You wrote an interesting post a while
back about the impact of driverless cars
on the automotive sector. Could you give
us a similar 50,000-foot view of artificial
intelligence in financial services? Is there
a driverless bank in our future?
A driverless bank - that's an interesting notion. I think
some people might say they've always been driverless? I
will say that consumers definitely have a desire for a
much more consumer-focused experience with their
financial institutions, less people-to-people and more
people-to-application. Why should dealing with my bank
be harder than dealing with Amazon?
14
Will the traditional financial services firms
be able to hang on to their brands without
that person-to-person connection? Or was
that never as important as people
thought?
Well, to a certain extent, there is a negative perception of
legacy banks. In fact, some have been trying to shed that
and cultivate an alternative brand identity, maybe
through acquisition - though it's not clear how effective
this is. I was at an event where Dan Schulman, the CEO of
PayPal - itself hardly a stodgy legacy institution - was
talking about their services, and a relatively young person
in the audience stood up at the end and said, "I love this
product called Venmo. When are you guys going to
become more like them?" And Dan had to inform that
person that, well, PayPal owns Venmo. It is Venmo.
But yes, I think many banks do have a lot of brand loyalty,
which has a lot to do with credibility and trust. And you
don't want to get rid of that. Perhaps more important,
Straight Talk Special Issue: Financial Services
Table of Contents for the Digital Edition of Straight Talk Special Issue: Financial Services
Contents
Straight Talk Special Issue: Financial Services - Cover1
Straight Talk Special Issue: Financial Services - Cover2
Straight Talk Special Issue: Financial Services - 1
Straight Talk Special Issue: Financial Services - Contents
Straight Talk Special Issue: Financial Services - 3
Straight Talk Special Issue: Financial Services - 4
Straight Talk Special Issue: Financial Services - 5
Straight Talk Special Issue: Financial Services - 6
Straight Talk Special Issue: Financial Services - 7
Straight Talk Special Issue: Financial Services - 8
Straight Talk Special Issue: Financial Services - 9
Straight Talk Special Issue: Financial Services - 10
Straight Talk Special Issue: Financial Services - 11
Straight Talk Special Issue: Financial Services - 12
Straight Talk Special Issue: Financial Services - 13
Straight Talk Special Issue: Financial Services - 14
Straight Talk Special Issue: Financial Services - 15
Straight Talk Special Issue: Financial Services - 16
Straight Talk Special Issue: Financial Services - 17
Straight Talk Special Issue: Financial Services - 18
Straight Talk Special Issue: Financial Services - 19
Straight Talk Special Issue: Financial Services - 20
Straight Talk Special Issue: Financial Services - 21
Straight Talk Special Issue: Financial Services - 22
Straight Talk Special Issue: Financial Services - 23
Straight Talk Special Issue: Financial Services - 24
Straight Talk Special Issue: Financial Services - 25
Straight Talk Special Issue: Financial Services - 26
Straight Talk Special Issue: Financial Services - 27
Straight Talk Special Issue: Financial Services - 28
Straight Talk Special Issue: Financial Services - 29
Straight Talk Special Issue: Financial Services - 30
Straight Talk Special Issue: Financial Services - 31
Straight Talk Special Issue: Financial Services - 32
Straight Talk Special Issue: Financial Services - 33
Straight Talk Special Issue: Financial Services - 34
Straight Talk Special Issue: Financial Services - 35
Straight Talk Special Issue: Financial Services - 36
Straight Talk Special Issue: Financial Services - 37
Straight Talk Special Issue: Financial Services - 38
Straight Talk Special Issue: Financial Services - 39
Straight Talk Special Issue: Financial Services - 40
Straight Talk Special Issue: Financial Services - Cover3
Straight Talk Special Issue: Financial Services - Cover4
https://magazine.straighttalkonline.com/hi_tech
https://magazine.straighttalkonline.com/issue12
https://magazine.straighttalkonline.com/assetheavy2020
https://magazine.straighttalkonline.com/lifesciencesandhealthcare2019
https://magazine.straighttalkonline.com/womenintech2
https://magazine.straighttalkonline.com/financialservices2019/
https://magazine.straighttalkonline.com/issue11
https://magazine.straighttalkonline.com/issue10
https://magazine.straighttalkonline.com/issue9
https://magazine.straighttalkonline.com/womeninit
https://magazine.straighttalkonline.com/financialservices
https://magazine.straighttalkonline.com/issue8
https://magazine.straighttalkonline.com/issue7
https://magazine.straighttalkonline.com/issue6
https://magazine.straighttalkonline.com/issue5
https://magazine.straighttalkonline.com/issue4
https://magazine.straighttalkonline.com/issue3
https://magazine.straighttalkonline.com/issue2
https://magazine.straighttalkonline.com/issue1
https://www.nxtbookmedia.com