Straight Talk Special Issue: Financial Services - 10

In a digital world, banks will become more integrated into the lives of their customers.
And that means not only changing their high-level focus but also promoting a mindset
throughout their organization.
In the past, banks used to be
quite isolated. Essentially, they
sat on top of a mountain and
waited for people to climb up the
slopes, bringing or getting
money. Hardly being a part of
their customers' lives, they did
not pay much attention to the big
events that people were going
through, such as marriage,
divorce, and retirement, or the
events that corporate clients
need to deal with, such as
mergers and expansions.
This is now changing. The banks
of tomorrow will be deeply
embedded with both types of
clients. Their focus will be on
helping people and companies
cope with the challenges they
face and their products will be
the corresponding solutions, for
buying a car or a home, living a
healthy life, for expanding to an

emerging market. That is what
will give a bank a purpose in the
eyes of a customer.
Hence they need to be very
diﬀerent organizations from
most of the banks today. Two
types of banks stand a strong
chance to survive digitalization:
The ecosystem player: A
super-regional or global bank
that oﬀers scale, reliability, and
security for other ﬁnancial
services and ﬁnancial institutions
- like a ﬁnancial cloud.
The intelligent bank: Focused
on providing its clients with
extra intelligence and solutions
by deriving value from its IP,
know-how, and advisory
capabilities. Possibly having
some additional retail
operations.

Professional background: Patrick Maes is an executive with over 30 years of
experience in banking, advanced technology, architecture and management
consulting. He is responsible for the CTO Strategy and Architecture
function within Credit Suisse, focusing on the adoption of
digital technologies in the bank. Before Credit Suisse, Patrick
was Group CTO and Head of Strategy & Planning for the
COO function within Australia and New Zealand Banking
Group (ANZ). He has worked with many companies
across Europe, Asia, Australia and North America,
including Bankers Trust, WIT Capital, Rabobank, AXA,
IBM and HCL Technologies.

Education: University of Antwerp, doctorate (applied
economics, with a specialization in computer science);
University of Ghent, post graduate study (artiﬁcial
intelligence)
10

Patrick Maes
Position:

Managing Director, CTO Group Strategy & Architecture

Organization:
Credit Suisse

Works from:
Zürich

This article reﬂects the
personal opinion of
the author

Straight Talk Special Issue: Financial Services

Table of Contents for the Digital Edition of Straight Talk Special Issue: Financial Services

Contents
Straight Talk Special Issue: Financial Services - Cover1
Straight Talk Special Issue: Financial Services - Cover2
Straight Talk Special Issue: Financial Services - 1
Straight Talk Special Issue: Financial Services - Contents
Straight Talk Special Issue: Financial Services - 3
Straight Talk Special Issue: Financial Services - 4
Straight Talk Special Issue: Financial Services - 5
Straight Talk Special Issue: Financial Services - 6
Straight Talk Special Issue: Financial Services - 7
Straight Talk Special Issue: Financial Services - 8
Straight Talk Special Issue: Financial Services - 9
Straight Talk Special Issue: Financial Services - 10
Straight Talk Special Issue: Financial Services - 11
Straight Talk Special Issue: Financial Services - 12
Straight Talk Special Issue: Financial Services - 13
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Straight Talk Special Issue: Financial Services - 40
Straight Talk Special Issue: Financial Services - Cover3
Straight Talk Special Issue: Financial Services - Cover4
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