ST Women in Technology - 80

never came back. I worked seven days a week,
pulling people in from my network, to build an
operations support department, but I did it.
A few years later, when I was already at Universal
Studios Theme Park, we were getting ready to
open up the Harry Potter-themed area, which
we already knew would attract huge crowds. We
were on a tight deadline to develop an online
ticketing store where people could select their
dates, which no theme park had done before.
It would have taken 15 months, but as a project
manager I worked with the relevant teams to
organize a plan to work longer hours, split shifts
24/7, and develop some things on parallel paths.
We finished it in eight months. That project
is one of the reasons I was promoted from
manager to director.

RULES ARE JUST GUIDELINES-A
DOTTED LINE AROUND THE BOX,
NOT A SOLID ONE.

People tend to hire people like themselves or
who are in their network, so if you don't know
a female IT director or a senior vice president
who's a woman of color, you won't have them
in the hiring mix. You have to expand the talent
pipeline and make sure that a certain percentage
of your hiring pool reflects diversity.

MENTORS OPEN DOORS
A woman who wants to succeed in technology
needs confidence, tenacity, and analytical skills.
You have to be confident that you belong there
so that when people try to say you don't have
the skills, you can tell them that you do-they just
haven't noticed. Developing those qualities takes
education, internships, and most of all, mentors.
I have a mentor who's a headhunter. She's the
one I talked to when I was considering going
full-time at NBCUniversal. She asked what I
liked about the company and whether I could
see myself here in five years. But we also talked
about kind of certificates I should get to cement
my experience, what events I should attend, and
who I should meet.

SETTING THE STANDARD
Being both female and black, I've always felt like
I had to work harder, be the first in the office, do
things better. I don't want to give anyone any
excuse to think less of my abilities. I want to set
the standard.
I once worked on a project, before I came to
Universal, where the administrative assistant was
the only other black woman in the building-and
even though we looked nothing alike, people
were always asking me to bring them coffee. I do
think it's getting much better, though, especially
in media and entertainment. My boss, the head of
IT for Universal Studios Theme Park-Hollywood,
is a woman. The president of Universal Studios
Theme Parks-Hollywood is a woman. There
are studies showing that the more diverse your
management team is, the better your revenues,
and people are definitely starting to realize that.

80

IMPROVING THE GUEST
EXPERIENCE THROUGH MOBILE
ENGAGEMENT IS WHERE
ENTERTAINMENT AND EVERY
OTHER RETAIL-LIKE INDUSTRY
IS GOING.

I'm on the board of STEMAdvantage, which
provides mentors, internships, and scholarships
for women and underserved minorities in STEM,
and I've mentored several college juniors and
seniors. I talk to them about how to interview,
how to behave as an intern, what being a
project manager involves. One of them is now
working on her master's degree, just moved
from being a programmer analyst to a new job
in cybersecurity, and is herself mentoring for the
same organization!



ST Women in Technology

Table of Contents for the Digital Edition of ST Women in Technology

Contents
ST Women in Technology - Cover1
ST Women in Technology - Cover2
ST Women in Technology - 1
ST Women in Technology - Contents
ST Women in Technology - 3
ST Women in Technology - 4
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ST Women in Technology - Cover4
ST Women in Technology - 108
ST Women in Technology - Poster 1
ST Women in Technology - Poster 2
ST Women in Technology - Poster 3
ST Women in Technology - Poster 4
ST Women in Technology - Poster 5
ST Women in Technology - Poster 6
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