ST Women in Technology - 76

to that intense operating rhythm and change
your cadence to a two- or a three-hour problemsolving workshop twice a week.
Pick the right measures of success. Since
completing the business transformation
program, I've pivoted my team into innovation.
We're building for growth now instead of costcutting, and we've got to measure ourselves
in quite different ways. After all, how do you
measure learning? What metrics support
behavioral change? If a project didn't go as well
as expected but people can articulate lessons
learned about what went wrong and share them
with others, we can still view the experiment as
a success. That's quite different from saying,
"What were the dollars saved from this project?"
Fight your instincts. As a technical business with
a high proportion of engineers, we often need
to come up with solutions that are not perfect
but good enough to carry through to the next
shut-down period. But for real breakthrough
innovation, you need more than "good enough."
Instead of letting team members jump to the
obvious answer, we try to stay in the "discomfort
zone," to make sure we're getting the best

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answer to the best question. I want to make
them talk about customers until they beg to
leave the room, because that's when they'll be
in the right headspace to think outside the box,
rather than jumping to the same conclusion that
the energy industry has jumped to for the last 30
or 50 years.
Make new friends. I like to have a range of
people that I talk to. I try and maintain a strong
external ecosystem and stay very connected
to what's happening in the outside world, not
just inside the business. For example, I sponsor
the Perth Machine Learning Group on Meetup.
It's got about 800 members who are teaching
each other machine learning and has become
a fabulous networking connection for our
organization. We can tap into them for almost
any challenges and ask for their help.
Though transformational programs to improve
efficiency and generative programs to foster
innovation are different in nature, the lessons
I've distilled from my experiences will hopefully
prove helpful to others working in either - or
both - of those arenas.

Don't let your teams become
complacent-keep changing
assignments and individual roles.
Choose the right metrics for the task
at hand.
To come up with real innovation,
focus hard on the customer.



ST Women in Technology

Table of Contents for the Digital Edition of ST Women in Technology

Contents
ST Women in Technology - Cover1
ST Women in Technology - Cover2
ST Women in Technology - 1
ST Women in Technology - Contents
ST Women in Technology - 3
ST Women in Technology - 4
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ST Women in Technology - Cover4
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ST Women in Technology - Poster 1
ST Women in Technology - Poster 2
ST Women in Technology - Poster 3
ST Women in Technology - Poster 4
ST Women in Technology - Poster 5
ST Women in Technology - Poster 6
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