CIO Straight Talk - Issue 9 - 30
Senior Vice President and Chief Information Officer
It's not surprising for the CIO to lead a digital transformation program.
More unusual is when she drives revenue-generating customer solutions.
Lidia Fonseca serves as Senior Vice President and
Chief Information Officer for Quest Diagnostics. An
innovative healthcare technology executive, Ms.
Fonseca's highest priorities are patient health and
customer experience. At Quest, she is instrumental in
developing leading-edge healthcare IT products and
solutions (under the Quanum brand).
In addition, Ms. Fonseca is the Executive Sponsor
of Quest's Business Transformation Program,
driving digital enablement and standardization of
its operations to better serve Quest's customers.
Previously, Ms. Fonseca was the Chief Information
Officer at Laboratory Corporation of America.
She earlier served as EVP Global Operations and
Technology at Synarc, a medical imaging services
firm, and held various roles at Philips Health Care.
Ms. Fonseca is a member of the Board of Directors
of broadcasting and digital-media company Tegna
(formerly Gannett) and of Q2 Solutions, a Quintiles
and Quest Diagnostics joint venture.
Bachelor's degree, University of California, Berkeley;
MBA Master's degree in business informatics,
Rotterdam School of Management, Erasmus Graduate
School of Business.
Lidia enjoys playing sports with her twin sons,
traveling, reading, and classic movies.
When I talked to Quest Diagnostics Chairman,
President, and CEO Steve Rusckowski about
joining the business in 2014, he described in
crystal-clear language the company's vision:
Quest is more than a medical laboratory.
As someone who had worked in healthcare
technology and operations leadership roles
for much of my career - with a particular focus
on (and passion for) data and analytics and
business transformation - I found this vision both
appealing and inspirational. In fact, it was a key
reason behind my decision to join the company.
That vision-to be much more than a lab-is even
stronger today than it was then. Yes, we are
the leader in providing diagnostic information
services. But we continue to push the meaning
of "more than a lab" even further. We don't
simply provide testing. We deliver insights.
My team plays an integral role in executing on
every aspect of Quest's vision.
As CIO, I am first and foremost responsible for
such things as networks, security, and data center
operations. But I also serve as the de facto chief
technology officer for the company, leading the
team that develops our client-facing data and
technology solutions in collaboration with
our Strategy group and our Information
Lastly, as executive sponsor of our business
transformation program, I help drive digital
enablement of the business, standardization
across our processes and operations, and
enhancement of the customer experience.
RETURN ON DATA
Quest Diagnostics is a company that prides itself
on innovation and turning our brand promise,
"Action from Insight," into reality. As the world
leader in diagnostic information services, Quest
has a long track record of industry firsts, and
today provides thousands of laboratory test
services in areas as diverse as diabetes screening
to DNA sequencing. One in three American
adults use our services each year.
Underlying the delivery of these services is a
national connectivity and information technology
infrastructure. To date, Quest has created some
60 platforms for the medical laboratory industry,
including a first-of-its kind lab workflow solution.
We also connect with nearly 600 electronic
health records, or EHR, platforms and have
IT connectivity with half the physicians and
hospitals in the U.S. This connectivity, combined
with Quest's wealth of valuable lab data, enables