CIO Straight Talk - Issue 9 - 24
We want to innovate for the benefit of our
internal users. We are exploring the way people
like to work, which is evolving quickly. People
have grown accustomed to the technology
they use outside of work and want a similar
experience when they walk in the door. That's
why we implemented an internal app store for
employees, for example. It's been incredibly
enlightening to talk to our Millennial workforce
around the globe as we envision what the future
of work might look like.
We also want to innovate in order to exceed
the expectations of our end customers. We are
focused on delivering what we call the seamless
customer journey. The way we shop is changing
as much as the way we work. We need to
understand customers' needs and expectations,
which vary around the world. Do they want to
pay with their device? Use facial recognition
software? Want a makeup adviser app? Our
focus on the customer experience is naturally
leading us to be more data-driven. We are very
focused on analytics and what we can learn from
the data we collect.
We have adopted a design-thinking approach,
one that integrates empathy and understanding
of the customer into the development process
so we can deliver the kinds of experiences they
will embrace. Our Estée Lauder Academy helps
ensure we're working from a digital perspective,
bringing new ideas and innovation design
As a company, we continue to grow and
outperform expectations. And our modernized
IT infrastructure has proven to be a good
foundation for the future. But we will have
to continually innovate atop that platform to
succeed. The journey never ends.
A LIGHT-BULB MOMENT THAT
DROVE THE WORLD TO CHANGE.
On hearing an employee's vision for a gas-powered vehicle, Thomas Edison, the father of the
electric age, gave him a piece of selfless advice - quit. That employee was Henry Ford.
Edison's nudge helped Ford ignite a new era in transportation. But more importantly, their
bond exemplified the power of a Relationship Beyond the Contract - to shape the path of
human history and lay the foundation for a brighter tomorrow.
Today, HCL drives this philosophy
into the 21st Century with customers
around the world. Find out how at
AT THE END OF THE DAY IT'S ABOUT BUILDING
AN ECOSYSTEM OF PROVIDERS WHO CAN
OPERATE AS ONE TEAM.
In a rapidly evolving era, being bold in the
face of change is crucial.
Innovation involves much more than
acquiring the latest technologies.
A design-thinking approach helps people
embrace new ideas and thinking across
the value chain.
In transformation initiatives, look for the right talent both
within and outside of the organization to ensure success.