CIO Straight Talk - Issue 8 - 69

THE ADVENT OF
"DIGITAL LABOR"

Thomas Young was a partner at sourcing
advisor ISG when he began noticing something.
In certain cases, bids from IT service providers
were coming in below the range indicated by
ISG's mark-to-market pricing process. Initially,
he thought that his firm had made a mistake
in estimating what the bids would be. But
on closer examination, he realized that what
they were seeing was the emergence of a
new kind of service model. The traditional IT
outsourcing model of labor arbitrage, the "lift
and shift" of work to places where labor costs
were relatively low, was being replaced by one
that relied less on labor - high-cost or lowcost - and more on software and platforms.
In 2013, he started his own firm, RUMJog
Enterprises, to help companies understand
and take advantage of this trend. His 20 years
of consulting experience in the IT services
industry include 12 years as a partner and
managing director at both ISG and TPI. He
holds a Master's degree in Systems Engineering
from Rutgers University. These days, he speaks
frequently at conferences on the topic of digital
labor. The following is an edited version of a
conversation with CIO Straight Talk Editor-inChief Paul Hemp.

69



CIO Straight Talk - Issue 8

Table of Contents for the Digital Edition of CIO Straight Talk - Issue 8

Contents
CIO Straight Talk - Issue 8 - Cover1
CIO Straight Talk - Issue 8 - Cover2
CIO Straight Talk - Issue 8 - 1
CIO Straight Talk - Issue 8 - Contents
CIO Straight Talk - Issue 8 - 3
CIO Straight Talk - Issue 8 - 4
CIO Straight Talk - Issue 8 - 5
CIO Straight Talk - Issue 8 - 6
CIO Straight Talk - Issue 8 - 7
CIO Straight Talk - Issue 8 - 8
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CIO Straight Talk - Issue 8 - 11
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CIO Straight Talk - Issue 8 - 69
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CIO Straight Talk - Issue 8 - Cover3
CIO Straight Talk - Issue 8 - Cover4
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