CIO Straight Talk - Issue 8 - 15
15
to password resets, going from an average
of three minutes to two minutes' - that's nice,
A CIO VIEW OF STRATEGIC PARTNERS
but what are they doing to help reduce calls? If
As IT service providers evolve from "outsourcing
instead they shift left, so people can reset their
vendors" into "strategic partners," both their role and
own passwords, then all of a sudden I go from
customer expectations change. A recent survey of 121
1,000 calls in two minutes to zero calls.
senior IT executives by the CIO Executive Council and
If I have a proactive partner with me, they're
IDC offers a CIO perspective on strategic partners
helping me think about how to eliminate
- those service providers that have gone beyond
those calls, not just how to drive efficiency in
effective delivery of systems and services to become
them. That's just a simple help-desk example.
consistently transparent, responsive, and trusted
If I do that around all my services - think of
collaborators in creating value for the enterprise.
some more forward-looking ones - the right
partners are helping me accelerate our shift
to a digital agriculture ecosystem."
However, it's not easy to build this kind of
proactive approach into a contract. To really
get a sense of how proactive or passionate a
partner will be, Swanson, Cullop, and Blausey
and their teams visit the locations where
the work will be done. "It's one thing to read
a proposal for service," says Swanson; "it's
(A copy of the complete report, the 2016
Strategic Partner Index Survey, can be
downloaded at gocouncil.cio.com/dna-strategicvendor-partnerships.)
Solutions and Services
Respondents were asked to identify the one or
more types of service/solution provided by the
service provider most strategically important to their
another thing to get inside their four walls,
organization's future success.
see their innovation lab, see their people
The areas with the greatest concentration of strategic
operating those services and how they're
partnerships are the cloud and infrastructure.
NETWORK
24%
SOCIAL
9%
MOBILITY
26%
CRM
13%
ERP
seeing them in action, he says.
27%
energy" and how committed they'll be by
SECURITY
partners' sites. "You can tell a lot about their
29%
passion for the work when he visits potential
BIG DATA ANALYTICS
INFRASTRUCTURE
38%
Cullop gauges the level of enthusiasm and
29%
CLOUD
38%
using analytics."
http://gocouncil.cio.com/dna-strategic-vendor-partnerships
http://gocouncil.cio.com/dna-strategic-vendor-partnerships
CIO Straight Talk - Issue 8
Table of Contents for the Digital Edition of CIO Straight Talk - Issue 8
Contents
CIO Straight Talk - Issue 8 - Cover1
CIO Straight Talk - Issue 8 - Cover2
CIO Straight Talk - Issue 8 - 1
CIO Straight Talk - Issue 8 - Contents
CIO Straight Talk - Issue 8 - 3
CIO Straight Talk - Issue 8 - 4
CIO Straight Talk - Issue 8 - 5
CIO Straight Talk - Issue 8 - 6
CIO Straight Talk - Issue 8 - 7
CIO Straight Talk - Issue 8 - 8
CIO Straight Talk - Issue 8 - 9
CIO Straight Talk - Issue 8 - 10
CIO Straight Talk - Issue 8 - 11
CIO Straight Talk - Issue 8 - 12
CIO Straight Talk - Issue 8 - 13
CIO Straight Talk - Issue 8 - 14
CIO Straight Talk - Issue 8 - 15
CIO Straight Talk - Issue 8 - 16
CIO Straight Talk - Issue 8 - 17
CIO Straight Talk - Issue 8 - 18
CIO Straight Talk - Issue 8 - 19
CIO Straight Talk - Issue 8 - 20
CIO Straight Talk - Issue 8 - 21
CIO Straight Talk - Issue 8 - 22
CIO Straight Talk - Issue 8 - 23
CIO Straight Talk - Issue 8 - 24
CIO Straight Talk - Issue 8 - 25
CIO Straight Talk - Issue 8 - 26
CIO Straight Talk - Issue 8 - 27
CIO Straight Talk - Issue 8 - 28
CIO Straight Talk - Issue 8 - 29
CIO Straight Talk - Issue 8 - 30
CIO Straight Talk - Issue 8 - 31
CIO Straight Talk - Issue 8 - 32
CIO Straight Talk - Issue 8 - 33
CIO Straight Talk - Issue 8 - 34
CIO Straight Talk - Issue 8 - 35
CIO Straight Talk - Issue 8 - 36
CIO Straight Talk - Issue 8 - 37
CIO Straight Talk - Issue 8 - 38
CIO Straight Talk - Issue 8 - 39
CIO Straight Talk - Issue 8 - 40
CIO Straight Talk - Issue 8 - 41
CIO Straight Talk - Issue 8 - 42
CIO Straight Talk - Issue 8 - 43
CIO Straight Talk - Issue 8 - 44
CIO Straight Talk - Issue 8 - 45
CIO Straight Talk - Issue 8 - 46
CIO Straight Talk - Issue 8 - 47
CIO Straight Talk - Issue 8 - 48
CIO Straight Talk - Issue 8 - 49
CIO Straight Talk - Issue 8 - 50
CIO Straight Talk - Issue 8 - 51
CIO Straight Talk - Issue 8 - 52
CIO Straight Talk - Issue 8 - 53
CIO Straight Talk - Issue 8 - 54
CIO Straight Talk - Issue 8 - 55
CIO Straight Talk - Issue 8 - 56
CIO Straight Talk - Issue 8 - 57
CIO Straight Talk - Issue 8 - 58
CIO Straight Talk - Issue 8 - 59
CIO Straight Talk - Issue 8 - 60
CIO Straight Talk - Issue 8 - 61
CIO Straight Talk - Issue 8 - 62
CIO Straight Talk - Issue 8 - 63
CIO Straight Talk - Issue 8 - 64
CIO Straight Talk - Issue 8 - 65
CIO Straight Talk - Issue 8 - 66
CIO Straight Talk - Issue 8 - 67
CIO Straight Talk - Issue 8 - 68
CIO Straight Talk - Issue 8 - 69
CIO Straight Talk - Issue 8 - 70
CIO Straight Talk - Issue 8 - 71
CIO Straight Talk - Issue 8 - 72
CIO Straight Talk - Issue 8 - 73
CIO Straight Talk - Issue 8 - 74
CIO Straight Talk - Issue 8 - 75
CIO Straight Talk - Issue 8 - Cover3
CIO Straight Talk - Issue 8 - Cover4
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https://magazine.straighttalkonline.com/womeninit
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https://magazine.straighttalkonline.com/issue8
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https://magazine.straighttalkonline.com/issue5
https://magazine.straighttalkonline.com/issue4
https://magazine.straighttalkonline.com/issue3
https://magazine.straighttalkonline.com/issue2
https://magazine.straighttalkonline.com/issue1
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