CIO Straight Talk - Issue 8 - 15

15
to password resets, going from an average
of three minutes to two minutes' - that's nice,

A CIO VIEW OF STRATEGIC PARTNERS

but what are they doing to help reduce calls? If

As IT service providers evolve from "outsourcing

instead they shift left, so people can reset their

vendors" into "strategic partners," both their role and

own passwords, then all of a sudden I go from

customer expectations change. A recent survey of 121

1,000 calls in two minutes to zero calls.

senior IT executives by the CIO Executive Council and

If I have a proactive partner with me, they're

IDC offers a CIO perspective on strategic partners

helping me think about how to eliminate

- those service providers that have gone beyond

those calls, not just how to drive efficiency in

effective delivery of systems and services to become

them. That's just a simple help-desk example.

consistently transparent, responsive, and trusted

If I do that around all my services - think of

collaborators in creating value for the enterprise.

some more forward-looking ones - the right
partners are helping me accelerate our shift
to a digital agriculture ecosystem."
However, it's not easy to build this kind of
proactive approach into a contract. To really
get a sense of how proactive or passionate a
partner will be, Swanson, Cullop, and Blausey
and their teams visit the locations where
the work will be done. "It's one thing to read
a proposal for service," says Swanson; "it's

(A copy of the complete report, the 2016
Strategic Partner Index Survey, can be
downloaded at gocouncil.cio.com/dna-strategicvendor-partnerships.)
Solutions and Services
Respondents were asked to identify the one or
more types of service/solution provided by the
service provider most strategically important to their

another thing to get inside their four walls,

organization's future success.

see their innovation lab, see their people

The areas with the greatest concentration of strategic

operating those services and how they're

partnerships are the cloud and infrastructure.

NETWORK
24%

SOCIAL
9%

MOBILITY
26%

CRM
13%

ERP

seeing them in action, he says.

27%

energy" and how committed they'll be by

SECURITY

partners' sites. "You can tell a lot about their

29%

passion for the work when he visits potential

BIG DATA ANALYTICS

INFRASTRUCTURE
38%

Cullop gauges the level of enthusiasm and

29%

CLOUD
38%

using analytics."


http://gocouncil.cio.com/dna-strategic-vendor-partnerships http://gocouncil.cio.com/dna-strategic-vendor-partnerships

CIO Straight Talk - Issue 8

Table of Contents for the Digital Edition of CIO Straight Talk - Issue 8

Contents
CIO Straight Talk - Issue 8 - Cover1
CIO Straight Talk - Issue 8 - Cover2
CIO Straight Talk - Issue 8 - 1
CIO Straight Talk - Issue 8 - Contents
CIO Straight Talk - Issue 8 - 3
CIO Straight Talk - Issue 8 - 4
CIO Straight Talk - Issue 8 - 5
CIO Straight Talk - Issue 8 - 6
CIO Straight Talk - Issue 8 - 7
CIO Straight Talk - Issue 8 - 8
CIO Straight Talk - Issue 8 - 9
CIO Straight Talk - Issue 8 - 10
CIO Straight Talk - Issue 8 - 11
CIO Straight Talk - Issue 8 - 12
CIO Straight Talk - Issue 8 - 13
CIO Straight Talk - Issue 8 - 14
CIO Straight Talk - Issue 8 - 15
CIO Straight Talk - Issue 8 - 16
CIO Straight Talk - Issue 8 - 17
CIO Straight Talk - Issue 8 - 18
CIO Straight Talk - Issue 8 - 19
CIO Straight Talk - Issue 8 - 20
CIO Straight Talk - Issue 8 - 21
CIO Straight Talk - Issue 8 - 22
CIO Straight Talk - Issue 8 - 23
CIO Straight Talk - Issue 8 - 24
CIO Straight Talk - Issue 8 - 25
CIO Straight Talk - Issue 8 - 26
CIO Straight Talk - Issue 8 - 27
CIO Straight Talk - Issue 8 - 28
CIO Straight Talk - Issue 8 - 29
CIO Straight Talk - Issue 8 - 30
CIO Straight Talk - Issue 8 - 31
CIO Straight Talk - Issue 8 - 32
CIO Straight Talk - Issue 8 - 33
CIO Straight Talk - Issue 8 - 34
CIO Straight Talk - Issue 8 - 35
CIO Straight Talk - Issue 8 - 36
CIO Straight Talk - Issue 8 - 37
CIO Straight Talk - Issue 8 - 38
CIO Straight Talk - Issue 8 - 39
CIO Straight Talk - Issue 8 - 40
CIO Straight Talk - Issue 8 - 41
CIO Straight Talk - Issue 8 - 42
CIO Straight Talk - Issue 8 - 43
CIO Straight Talk - Issue 8 - 44
CIO Straight Talk - Issue 8 - 45
CIO Straight Talk - Issue 8 - 46
CIO Straight Talk - Issue 8 - 47
CIO Straight Talk - Issue 8 - 48
CIO Straight Talk - Issue 8 - 49
CIO Straight Talk - Issue 8 - 50
CIO Straight Talk - Issue 8 - 51
CIO Straight Talk - Issue 8 - 52
CIO Straight Talk - Issue 8 - 53
CIO Straight Talk - Issue 8 - 54
CIO Straight Talk - Issue 8 - 55
CIO Straight Talk - Issue 8 - 56
CIO Straight Talk - Issue 8 - 57
CIO Straight Talk - Issue 8 - 58
CIO Straight Talk - Issue 8 - 59
CIO Straight Talk - Issue 8 - 60
CIO Straight Talk - Issue 8 - 61
CIO Straight Talk - Issue 8 - 62
CIO Straight Talk - Issue 8 - 63
CIO Straight Talk - Issue 8 - 64
CIO Straight Talk - Issue 8 - 65
CIO Straight Talk - Issue 8 - 66
CIO Straight Talk - Issue 8 - 67
CIO Straight Talk - Issue 8 - 68
CIO Straight Talk - Issue 8 - 69
CIO Straight Talk - Issue 8 - 70
CIO Straight Talk - Issue 8 - 71
CIO Straight Talk - Issue 8 - 72
CIO Straight Talk - Issue 8 - 73
CIO Straight Talk - Issue 8 - 74
CIO Straight Talk - Issue 8 - 75
CIO Straight Talk - Issue 8 - Cover3
CIO Straight Talk - Issue 8 - Cover4
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