CIO Straight Talk - Issue 8 - 1

Welcome to
Issue 8 of
CIO Straight Talk
It's been quite a while since relationships between companies and IT service providers
were treated as arms-length business transactions. Even a term like "outsourcing vendor"
- suggesting an "external" or an "outside" partner - has become a sort of anachronism.
Today, the best of these relationships have become true technology partnerships
marked by such principles as flexibility, trust, transparency, and shared value
creation - all elements of HCL's unique "relationship beyond the contract" approach
to client engagements.
But as companies struggle to become 21st Century Enterprises, to capitalize on rather
than succumb to the disruption of digital transformation, they need something more.
They need strategic partners.
That's because the defining characteristics of the 21st Century Enterprise -
experience-centric, outcome-based, agile and lean, service-oriented, ecosystem-driven
- require and are enabled by digital technology. And this means that an IT partner's job
no longer involves carrying out narrowly defined technology tasks dictated by a client.
Instead, drawing on specialized expertise, the partner needs to come up with and carry
out solutions that will, for example, give a company's customers a unified end-to-end
experience or ensure lean and agile operations through the development of automation
and artificial intelligence capabilities. How does a CIO manage this new kind of
relationship with this new kind of partner?
The CIO Straight Talk editorial team went straight to the experts - CIOs themselves - for
answers. And I think you'll find their observations in this issue's cover article both
interesting and useful. I also think you'll find that, whatever the different nature of this
new kind of partnership, the CIOs' recommendations in the article affirm the continuing
relevance of those core traditional tenets of a successful relationship - flexibility, trust,
transparency, value-centricity.
Even - or perhaps particularly - in a time of turmoil, those values remain.

Anant Gupta
President & CEO
HCL Technologies



CIO Straight Talk - Issue 8

Table of Contents for the Digital Edition of CIO Straight Talk - Issue 8

Contents
CIO Straight Talk - Issue 8 - Cover1
CIO Straight Talk - Issue 8 - Cover2
CIO Straight Talk - Issue 8 - 1
CIO Straight Talk - Issue 8 - Contents
CIO Straight Talk - Issue 8 - 3
CIO Straight Talk - Issue 8 - 4
CIO Straight Talk - Issue 8 - 5
CIO Straight Talk - Issue 8 - 6
CIO Straight Talk - Issue 8 - 7
CIO Straight Talk - Issue 8 - 8
CIO Straight Talk - Issue 8 - 9
CIO Straight Talk - Issue 8 - 10
CIO Straight Talk - Issue 8 - 11
CIO Straight Talk - Issue 8 - 12
CIO Straight Talk - Issue 8 - 13
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CIO Straight Talk - Issue 8 - Cover3
CIO Straight Talk - Issue 8 - Cover4
https://magazine.straighttalkonline.com/hi_tech
https://magazine.straighttalkonline.com/issue12
https://magazine.straighttalkonline.com/assetheavy2020
https://magazine.straighttalkonline.com/lifesciencesandhealthcare2019
https://magazine.straighttalkonline.com/womenintech2
https://magazine.straighttalkonline.com/financialservices2019/
https://magazine.straighttalkonline.com/issue11
https://magazine.straighttalkonline.com/issue10
https://magazine.straighttalkonline.com/issue9
https://magazine.straighttalkonline.com/womeninit
https://magazine.straighttalkonline.com/financialservices
https://magazine.straighttalkonline.com/issue8
https://magazine.straighttalkonline.com/issue7
https://magazine.straighttalkonline.com/issue6
https://magazine.straighttalkonline.com/issue5
https://magazine.straighttalkonline.com/issue4
https://magazine.straighttalkonline.com/issue3
https://magazine.straighttalkonline.com/issue2
https://magazine.straighttalkonline.com/issue1
https://www.nxtbookmedia.com