CIO Straight Talk - Issue 6 - 35
as possible. We want everyone to
reports they've created with peers
of analytics on their own. We are
become a value integrator.
and colleagues. That is helping us
enabling people to embrace new tools
That means we want to push the
create an environment where folks
and new ways of thinking. We're
analytics further out - as close to
are accustomed to developing their
creating communities of practice that
the end consumer of the information
own analytics and sharing their
help our culture become a
as possible via whatever platform is
efforts. Part of the way we do that is
fact-based one.
required, whether that's a laptop, PC,
to employ some analytics ourselves.
We're also looking at strategies
or mobile device. We want to be able
We're always looking at the types of
for managing the IT infrastructure,
to deliver insights that trigger action.
information our business users are
which serves as the backbone for all
We don't want our employees waiting
asking questions about. We have a
the data and analysis. When we're
for someone else to present them with
group of folks who then meet with
talking about real-time and predictive
a report, the way it happens with a
user groups to share reports and
analytics, performance is critical.
traditional decision support system.
analytics that have already been
We're currently exploring cloud
We want people to be able to see real-time
developed in those areas. That
strategies that will give us additional
data streaming in and respond to it.
way, we're using systems that have
capacity when we need it.
It has been an iterative process:
been vetted for both accuracy and
Certainly, we're getting increased
You experiment. You find things that
performance. If you're looking for x,
efficiency in terms of traditional
work in the culture, and you find
you're interested in this analytics
business intelligence reporting of
things that don't work. You have to be
and report.
what has already happened. Our
willing to be a learning organization,
and as you see patterns that work,
Managing Data Demands
primary goal, however, is to enable
our employees to take action while
they still have the chance to influence
you adopt them. That's especially
true in the area of analytics, which
We're a very large organization, so
outcomes. Better outcomes are
is a rapidly evolving space. The tools
creating an environment that can
the measure of our success. We're
change every year, if not more often.
handle the increasing demand for
also exploring how we can predict
You have to be flexible and create an
analytics has been critical. We can't
probable outcomes based on patterns
architecture that enables you to get
be overwhelmed. From a human
we've observed in the past. And we
the best out of what's out there and
resources standpoint, we have to
continue to work with those goals
what's to come.
make sure we have the right type of
in mind.
One thing that has worked is to
have people share the tools and
training and support systems to help
our employees harness the power
The key is to start with the end in
mind. I cannot say that enough.
The Takeaways
* Transforming employees from data gatherers and reporters into information users who create business value is a
long journey. This kind of transformation is at heart a culture change - it's about creating an environment where
action is driven by the analysis of data, where decisions are based on fact rather than gut feel.
* To start on this journey, go to the end: Clarify the value you want to derive from data and then work backwards,
driving the analytics as close as possible to the users of the information.
* Various functions will be at different stages when it comes to being able to capitalize on the business value of data
and analytics. Start with areas that have the clearest idea of what success looks like and how they will measure it.
CIO Straight Talk | 35
CIO Straight Talk - Issue 6
Table of Contents for the Digital Edition of CIO Straight Talk - Issue 6
Contents
CIO Straight Talk - Issue 6 - Cover1
CIO Straight Talk - Issue 6 - Contents
CIO Straight Talk - Issue 6 - 3
CIO Straight Talk - Issue 6 - 4
CIO Straight Talk - Issue 6 - 5
CIO Straight Talk - Issue 6 - 6
CIO Straight Talk - Issue 6 - 7
CIO Straight Talk - Issue 6 - 8
CIO Straight Talk - Issue 6 - 9
CIO Straight Talk - Issue 6 - 10
CIO Straight Talk - Issue 6 - 11
CIO Straight Talk - Issue 6 - 12
CIO Straight Talk - Issue 6 - 13
CIO Straight Talk - Issue 6 - 14
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CIO Straight Talk - Issue 6 - 17
CIO Straight Talk - Issue 6 - 18
CIO Straight Talk - Issue 6 - 19
CIO Straight Talk - Issue 6 - 20
CIO Straight Talk - Issue 6 - 21
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CIO Straight Talk - Issue 6 - 30
CIO Straight Talk - Issue 6 - 31
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CIO Straight Talk - Issue 6 - 35
CIO Straight Talk - Issue 6 - 36
CIO Straight Talk - Issue 6 - 37
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CIO Straight Talk - Issue 6 - 40
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CIO Straight Talk - Issue 6 - 53
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CIO Straight Talk - Issue 6 - InsertA
CIO Straight Talk - Issue 6 - 67
CIO Straight Talk - Issue 6 - InsertB
CIO Straight Talk - Issue 6 - 68
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CIO Straight Talk - Issue 6 - Cover3
CIO Straight Talk - Issue 6 - Cover4
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