CIO Straight Talk - Issue 6 - 71

In Their Own Words
Peter High has interviewed numerous prominent CIOs on how to achieve success during the
crucial first few months on the job. (The interviews and summaries of them can be found at
http://www.metisstrategy.com/the-cios-first-100-days-series-summary-in-forbes/.)
Some excerpts:

* Randy Krotowski, CIO, Caterpillar
"At Caterpillar, I initially did not know anyone. I did
not understand manufacturing, and I did not know the
culture and the history of the company... [I found out
that] if I want to do anything, make any changes, or
move us to a better place through the use of technology,
it has to be built on what this company already is and
what the culture is. Learning the culture was probably
the trickiest part."

* Bill Krivoshik, CIO, Time Warner
"You need to define the overarching strategy so that the
organization begins moving in the strategic direction
in a concerted manner, but you also need to get some
'quick wins' on the board. As a senior executive you
need to prove your value quickly and begin building your
personal credibility and the organizational credibility.
This is critical so that the strategy is embraced and has
a real chance of succeeding."

* Stephen Gold, SVP and CIO, CVS
Caremark
"You spend the first 30 days gathering data and insight
into how the organization operates, and identify where
the strengths and opportunities are. The next 30 days
are spent formulating some hypotheses: where are the
organization's strengths, where are the opportunities
to enhance tactically, and where do you need to move
in order to be aligned with the future strategy of the
company. Then I like to put those hypotheses in those
three buckets into a matrix to show the strengths,
opportunities to enhance tactically, and opportunities
to enhance strategically. Then for each one of them,
I align the people, the process implications and the
technology implications. Then over the following 30 to
40 days, I start to build the execution plan and begin the
transformation."

* Kevin Hart, CTO, Cox Communications
"The key is to develop a plan, to communicate that
plan, and then to do what you say you are going to
do. By keeping in regular touch with customers, with
colleagues outside of IT, and with our colleagues in IT,
we can quickly make changes to the plan when that is
necessary and then continue to monitor progress using
our metrics."

* Jamie Miller, CIO, GE
"I spent time with some of my peers at companies
like Procter & Gamble, with those who work with
CIOs at companies like Accenture and IBM, but then
I also spent time in Silicon Valley talking to startups
and understanding trends from their perspective to
really look at both the new world of IT as well as the
traditional world of IT - how those two things are
meshing today and where we need to start setting
our path for GE technology as we think about
going forward."

* Jay Ferro, CIO, American Cancer
Society
"Establishing trust and credibility is key. The primary
way to do so is through a combination of listening and
communicating effectively and often... I led well over
100 meetings covering all functions and levels of the
organization - where my role was to a) introduce
myself briefly and b) (more importantly) listen to what
people were thinking about IT... Common themes began
to quickly emerge, and these proved to be invaluable in
creating the first ever IT strategic plan. In parallel we
created a formal IT communication strategy, internal to
IT and external to stakeholders... It was also important
to rack up some quick wins and to improve the
organization's ability to execute."

CIO Straight Talk | 71


http://www.metisstrategy.com/the-cios-first-100-days-series-summary-in-forbes/

Table of Contents for the Digital Edition of CIO Straight Talk - Issue 6

Contents
CIO Straight Talk - Issue 6 - Cover1
CIO Straight Talk - Issue 6 - Contents
CIO Straight Talk - Issue 6 - 3
CIO Straight Talk - Issue 6 - 4
CIO Straight Talk - Issue 6 - 5
CIO Straight Talk - Issue 6 - 6
CIO Straight Talk - Issue 6 - 7
CIO Straight Talk - Issue 6 - 8
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CIO Straight Talk - Issue 6 - InsertA
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CIO Straight Talk - Issue 6 - InsertB
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CIO Straight Talk - Issue 6 - Cover3
CIO Straight Talk - Issue 6 - Cover4
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