CIO Straight Talk - Issue 6 - 40

goes where. That wasn't possible with

events but ongoing occurrences

train them in the new technologies,

Google Apps. There were no false

designed to keep everyone in the

which would not only enable them

promises, and that was appreciated.

organization abreast of

to keep working for us but also make

Expectations were clear and, as a

what's happening.

them more marketable to other

result, user acceptance was
much higher.

Grounding IT in the Cloud

companies. Or they could get scared
and run off to find a job where they
would still be responsible for the

But the functionality the apps could
offer was valued. Users could create

The shift to Google Apps was not

older traditional technologies. Most

and edit documents collaboratively.

only a big change for our business

people opted for the training and

Employees could work from the same

users, but it shook up the way we

embraced the change.

Google Doc in meetings. It really

run our IT organization. It's a huge

was a game changer with regard to

shift. We had some folks managing

communications and collaboration

communication and collaboration.

our legacy collaboration technology

apps, we also set up three other

It's not that the apps don't change.

and infrastructure who were worried

Google Enterprise solutions: Google

Quite the contrary. Google releases

about their jobs. And, indeed, their

Search Appliance, Google App

new functionality all the time, and

roles would no longer be necessary

Engine, and Google Apps Vault.

that makes it challenging to keep

once we moved these processes to

Wherever they make sense and have

up. People are on board with the

the cloud. But our collaboration

a sustainable architecture fit, we

new apps and get used to the way

revolution opened up new career

are embracing cloud-based delivery

they look, and then something

opportunities for them.

models, which simplify the technical

changes. That means our training and

I explained their options: They

awareness programs are not onetime

could take advantage of our offer to

In addition to the suite of

environment and allow IT personnel
to create deeper business value.

The Takeaways
* Introducing a new communication platform throughout the workforce may involve more than testing,
implementation, and training. It may require a full-scale internal marketing campaign, much as any major
change initiative would.
* The beauty of a cloud solution is that people's expectations are lower than they would be for a customized
solution. That can make it easier to have candid discussions about what functionality is possible and what isn't.

CIO Straight Talk | 40



Table of Contents for the Digital Edition of CIO Straight Talk - Issue 6

Contents
CIO Straight Talk - Issue 6 - Cover1
CIO Straight Talk - Issue 6 - Contents
CIO Straight Talk - Issue 6 - 3
CIO Straight Talk - Issue 6 - 4
CIO Straight Talk - Issue 6 - 5
CIO Straight Talk - Issue 6 - 6
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CIO Straight Talk - Issue 6 - InsertA
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CIO Straight Talk - Issue 6 - InsertB
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CIO Straight Talk - Issue 6 - Cover3
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