CIO Straight Talk - Issue 6 - 38

In many cases, IT will pilot a new system in a particular
region to work out the kinks away from the spotlight... This pilot,
however, could not have been more visible.

As one of the world's leading

further up the value chain, better

But our top executives were eager to

suppliers of cement and aggregates,

supporting the business in areas of

lead the change of behavior in this

we have production sites in about

much greater value.

space at Holcim. We created a VIP

70 countries on every continent.

However, opting for a plug-and-

training program for them.
After gaining acceptance at the

That can make communication and

play cloud solution did not absolve IT

collaboration difficult. To meet this

of all of its responsibilities. Things

top of the organizational chart, the

challenge and to unify the many

became more straightforward from

change flowed down and throughout

platforms in use across the group, our

a technology perspective, but we had

our various regions. We were able to

executive committee decided to roll

to rethink some of the processes,

replicate our early success with our

out Google Apps worldwide to our

governance, security, and audit

executives pretty quickly in different

more than 45,000 IT users. We chose

procedures that had been in place

regions, learning from each as we

Google Apps because it will help us

for years.

went along and using local work

concentrate on our core businesses
and bring our employees, customers,

Starting at the Very Top

groups to drive the change.
We also sought out ambassadors
among our frontline employees -

and partners across the globe closer
together. Over time, we believe

In many cases, IT will pilot a new

enthusiasts and younger workers who

Google Apps will help create stronger

system in a particular region to

were eager for the suite of Google

relationships with customers,

work out the kinks away from the

Apps and would promote their use

suppliers, and other business

spotlight, providing some cover if a

throughout the functions. We set

partners by directly involving them

particular technology turns out to be

up training sessions to help these

in online discussions, idea exchange,

disastrous. This pilot, however, could

workers figure out how to get others

and project work.

not have been more visible. After our

on board, role-playing the best

top 150 IT technical professionals

reactions to users who resisted

we should be revolutionary

tested the tools, we actually started

the change.

or evolutionary in this whole

right at corporate headquarters with

community and collaborative space.

our executive committee. As CIOs,

We decided to start a revolution,

we often talk about how important

ridding ourselves of legacy systems

it is to get buy-in from corporate

and embracing state-of-the-art

leaders when introducing this kind of

These kinds of innovative and

technologies. In the past, we used

transformational technology. In this

interactive electronic workspaces

several different platforms for

case, our top management didn't just

help us attract future generations

collaboration. Replacing them with a

lend their support to the effort; they

of young talent to our organization.

single platform in the cloud not only

were the earliest adopters of the tools.

Generation Y intuitively understands

simplified our IT infrastructure but

It's a risk. You don't typically test

these consumers' applications, and

also enabled us to focus our efforts

something with the CEO or the CFO.

Generation Z will have grown up on

Our first question was whether

CIO Straight Talk | 38

Mass Marketing the
Transformation



Table of Contents for the Digital Edition of CIO Straight Talk - Issue 6

Contents
CIO Straight Talk - Issue 6 - Cover1
CIO Straight Talk - Issue 6 - Contents
CIO Straight Talk - Issue 6 - 3
CIO Straight Talk - Issue 6 - 4
CIO Straight Talk - Issue 6 - 5
CIO Straight Talk - Issue 6 - 6
CIO Straight Talk - Issue 6 - 7
CIO Straight Talk - Issue 6 - 8
CIO Straight Talk - Issue 6 - 9
CIO Straight Talk - Issue 6 - 10
CIO Straight Talk - Issue 6 - 11
CIO Straight Talk - Issue 6 - 12
CIO Straight Talk - Issue 6 - 13
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CIO Straight Talk - Issue 6 - 37
CIO Straight Talk - Issue 6 - 38
CIO Straight Talk - Issue 6 - 39
CIO Straight Talk - Issue 6 - 40
CIO Straight Talk - Issue 6 - 41
CIO Straight Talk - Issue 6 - 42
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CIO Straight Talk - Issue 6 - 66
CIO Straight Talk - Issue 6 - InsertA
CIO Straight Talk - Issue 6 - 67
CIO Straight Talk - Issue 6 - InsertB
CIO Straight Talk - Issue 6 - 68
CIO Straight Talk - Issue 6 - 69
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CIO Straight Talk - Issue 6 - 71
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CIO Straight Talk - Issue 6 - Cover3
CIO Straight Talk - Issue 6 - Cover4
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