CIO Straight Talk - Issue 6 - 35

as possible. We want everyone to

reports they've created with peers

of analytics on their own. We are

become a value integrator.

and colleagues. That is helping us

enabling people to embrace new tools

That means we want to push the

create an environment where folks

and new ways of thinking. We're

analytics further out - as close to

are accustomed to developing their

creating communities of practice that

the end consumer of the information

own analytics and sharing their

help our culture become a

as possible via whatever platform is

efforts. Part of the way we do that is

fact-based one.

required, whether that's a laptop, PC,

to employ some analytics ourselves.

We're also looking at strategies

or mobile device. We want to be able

We're always looking at the types of

for managing the IT infrastructure,

to deliver insights that trigger action.

information our business users are

which serves as the backbone for all

We don't want our employees waiting

asking questions about. We have a

the data and analysis. When we're

for someone else to present them with

group of folks who then meet with

talking about real-time and predictive

a report, the way it happens with a

user groups to share reports and

analytics, performance is critical.

traditional decision support system.

analytics that have already been

We're currently exploring cloud

We want people to be able to see real-time

developed in those areas. That

strategies that will give us additional

data streaming in and respond to it.

way, we're using systems that have

capacity when we need it.

It has been an iterative process:

been vetted for both accuracy and

Certainly, we're getting increased

You experiment. You find things that

performance. If you're looking for x,

efficiency in terms of traditional

work in the culture, and you find

you're interested in this analytics

business intelligence reporting of

things that don't work. You have to be

and report.

what has already happened. Our

willing to be a learning organization,
and as you see patterns that work,

Managing Data Demands

primary goal, however, is to enable
our employees to take action while
they still have the chance to influence

you adopt them. That's especially
true in the area of analytics, which

We're a very large organization, so

outcomes. Better outcomes are

is a rapidly evolving space. The tools

creating an environment that can

the measure of our success. We're

change every year, if not more often.

handle the increasing demand for

also exploring how we can predict

You have to be flexible and create an

analytics has been critical. We can't

probable outcomes based on patterns

architecture that enables you to get

be overwhelmed. From a human

we've observed in the past. And we

the best out of what's out there and

resources standpoint, we have to

continue to work with those goals

what's to come.

make sure we have the right type of

in mind.

One thing that has worked is to
have people share the tools and

training and support systems to help
our employees harness the power

The key is to start with the end in
mind. I cannot say that enough.

The Takeaways
* Transforming employees from data gatherers and reporters into information users who create business value is a
long journey. This kind of transformation is at heart a culture change - it's about creating an environment where
action is driven by the analysis of data, where decisions are based on fact rather than gut feel.
* To start on this journey, go to the end: Clarify the value you want to derive from data and then work backwards,
driving the analytics as close as possible to the users of the information.
* Various functions will be at different stages when it comes to being able to capitalize on the business value of data
and analytics. Start with areas that have the clearest idea of what success looks like and how they will measure it.

CIO Straight Talk | 35



Table of Contents for the Digital Edition of CIO Straight Talk - Issue 6

Contents
CIO Straight Talk - Issue 6 - Cover1
CIO Straight Talk - Issue 6 - Contents
CIO Straight Talk - Issue 6 - 3
CIO Straight Talk - Issue 6 - 4
CIO Straight Talk - Issue 6 - 5
CIO Straight Talk - Issue 6 - 6
CIO Straight Talk - Issue 6 - 7
CIO Straight Talk - Issue 6 - 8
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CIO Straight Talk - Issue 6 - InsertA
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CIO Straight Talk - Issue 6 - InsertB
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CIO Straight Talk - Issue 6 - Cover3
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