CIO Straight Talk - Issue 6 - 25

to take on the dirty work - indeed, whatever work came
my way - and doing it to the best of my ability.
And I always looked for things that needed to be

I had responsibility for their billing, ordering, credit,
and reporting systems. Our goals were to reduce
activation times, get bills out, and support an increasing

changed but weren't because everyone was too busy

amount of data. It was a challenge. There was not a lot

doing their jobs. I was, too, but finding ways to improve

of structure. So I took it one day at a time. Sometimes

efficiency or reduce cost or grow revenues is always

when I went home, I'd immediately collapse on my bed

worthwhile.

and fall asleep. I was exhausted, but it was exhilarating.

Be Willing to Take Chances

People should always be on the lookout for an interesting
challenge, even when it's not entirely clear what it will
involve. You never know where such a path may lead.

My managers gave me more responsibility until
eventually I reported directly to that district manager,

Take It One Step at a Time

running the team responsible for not only filing
customer records but for creating them. As I progressed

"What's hard by the yard is a cinch by the inch."

in my career, I was recommended for a job in Atlanta in

That was one of my mother's favorite sayings. It's always

a new business called "cellular."

stuck with me. And it's an approach I have used often

I didn't know much about it. And a couple of my

in my job and my career. When I confront a challenge

superiors advised me against taking the position. It

that is big and unknown, seemingly beyond my ability

was losing money hand over fist and would never be

to handle, I feel a mixture of excitement and anxiety. So

a profitable business, they said. But to me, it sounded

I break it down into incremental steps - inches, if you

thrilling. And I really wanted one of those cool car

will - that I can take. Over time, those inches add up

phones! (At the time, I had a Pontiac Trans Am with a

to a complete response. What's more, breaking it down

T-top and a hatchback. As there was no trunk in which

enables you to make adjustments along the way.

you could hide the phone, I had this big metal box sitting

When I was promoted into my first position with a

in the back of the car, with a lot of wires running up to

big area of responsibility, I just kept telling myself: "I'm

the antenna mounted on top.)

not quite sure what I'm doing here. I can't see the end. I

I made the move and never looked back. And it was

don't know if I'm doing the right thing. But I'm going to

thrilling. I remember working on Thanksgiving that

take it one step at a time and keep going in the direction

first year because we had some project that we were

my gut tells me to go." Sometimes you'll take three steps

determined to get done. We had 100,000 subscribers-

forward and two steps back. But it's progress.

mostly pager customers. But we were on fire.

" I was recommended for a job in Atlanta in a new business called
'cellular'...And a couple of my superiors advised me against taking the
position...But to me, it sounded thrilling. And I really wanted one of
those cool car phones!"

CIO Straight Talk | 25



Table of Contents for the Digital Edition of CIO Straight Talk - Issue 6

Contents
CIO Straight Talk - Issue 6 - Cover1
CIO Straight Talk - Issue 6 - Contents
CIO Straight Talk - Issue 6 - 3
CIO Straight Talk - Issue 6 - 4
CIO Straight Talk - Issue 6 - 5
CIO Straight Talk - Issue 6 - 6
CIO Straight Talk - Issue 6 - 7
CIO Straight Talk - Issue 6 - 8
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CIO Straight Talk - Issue 6 - InsertA
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CIO Straight Talk - Issue 6 - InsertB
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CIO Straight Talk - Issue 6 - Cover3
CIO Straight Talk - Issue 6 - Cover4
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