CIO Straight Talk - Issue 3 - 64
Ground Zero for IT Disruption
Mobile devices will accelerate the proliferation of
disruptive technologies and create – for businesses able
to stay ahead of the changes – big revenue opportunities.
BY NARESH NAGARAJAN
CIO Straight Talk
oday, you’re using it to talk to a friend about vacation plans. Tonight, you’ll
be using it to post a Facebook update about the house you’re buying
upstate. Tomorrow, you’ll use it to reach a call center with a complaint
about your credit card. A single device — the mobile phone in your hand —
makes all that possible. It has structured data. It has unstructured data.
But more important, it provides an instantaneous connection that opens
up a myriad of opportunities for businesses (both B2B and B2C) to add to
their top lines.
Because mobility will provide the central thread connecting businesses to
end customers, some of the major currents of IT investment today —
social media, business analytics and big data, cloud computing — will
converge around mobile devices. Mobility may not make billions for any one
company, but it will be the capability that jump-starts billion-dollar transformations.
I recently met with the head of the Asia-Pacific region for a leading global
food service and facilities management corporation. He came into the
meeting with one goal: to move IT to a private cloud in Singapore that
would support IT operations in 40 countries, including challenging environments in remote locations, on the assumption that the move would cut
costs and increase efficiency.
Mobility may not make billions for
any one company, but it will be the
capability that jump-starts