CIO Straight Talk - Issue 3 - 55
These new relationships will be more symbiotic and
strategic than the term “outsourcing” implies, requiring a
master supplier to ensure alignment and agility. That will
spur the remaking of IT service providers themselves. Those
who fail to adapt will be out of work. And customers who fail
to change will fall behind their rivals.
To get an idea of how this transformation will affect
businesses, just take a look at a successful software
company: It is asset light. It carries little inventory. It’s agile.
It’s prepared to change tools or processes on a dime. It
operates as every successful business soon will — as part
of a well-oiled digital ecosystem.
Ultimately, this new model will be welcomed by traditional
enterprise IT organizations currently struggling to meet
demands for cloud computing, analytics, mobility, and social
media. IT can let go of the old way of doing business —
being responsible for everything end-to-end — and embrace
this new digital ecosystem of strategic partners, increased
agility, and lower costs. The business will dream up its
vision, IT will offer technology options in support of that
vision, and a team of vendors will deliver it effectively. The
relationship will evolve from partnership to co-creation to
Rajiv Sodhi is a Senior Corporate Vice
President and the Chief Customer
Officer at HCL Technologies. He blogs
regularly about business technology
issues at www.rajivsodhi.com and can
be reached at firstname.lastname@example.org.
CIO Straight Talk
This transformation will not happen tomorrow, but we’re
already seeing the signs. Businesses that are early adopters
will reap the benefits while the others wait and see.