CIO Straight Talk - Issue 3 - 5
Welcome to the third issue of CIO Straight Talk.
Those of you who are new to the publication will see that Straight Talk highlights the professional insights of IT
practitioners like yourself. In this issue, we offer this practitioner perspective not only in the “Straight Talking”
articles by individual CIOs but also in the cover story on Big Data and in the Trends 2013 section – both of
which include observations from members of the CIO Straight Talk Interactive community on LinkedIn.
Trends 2013 also features the predictions of several HCL subject matter experts on topics ranging from mobile
computing to customer experience management. Let me briefly add a thought or two on where I see IT headed.
Meanwhile, the technology landscape is evolving into an ecosystem of partners for disruptive technologies like
social, mobility, analytics and cloud. These technologies have become ubiquitous and are changing not only how
we connect with others but also how we do business and deliver services.
These developments are changing the very nature of IT outsourcing. The traditional relationship, centered around
cost optimization and enhanced efficiency, is being replaced by one in which IT partners help their customers
create business value for the enterprise – through enhanced operational flexibility, the adoption of new processes,
the opening of new markets, the development of innovative business models.
This new kind of partnership – what I call Generation 2 Outsourcing – will be characterized by flexible
engagement models, which are responsive to an organization’s dynamic needs in an ever-changing business
environment, and transparent engagement practices, which eschew the “black box” solutions of many traditional
outsourcing agreements. That flexibility and transparency result in the kind of trust that makes IT service
providers and their customers true strategic partners in the innovative creation of business value.
As this new kind of partnership evolves, CIOs and other IT practitioners will gain valuable insight into how
Generation 2 Outsourcing relationships can best succeed. And this brings us back to CIO Straight Talk, which
will be an important forum for the exchange of such experience-based, peer-to-peer insights.
We hope you find both this and future issues of the publication both interesting and enlightening.
CIO Straight Talk
It goes without saying that the industry is facing an unprecedented level of uncertainty and change, both business
and technological. Over the last 5 years, with the financial slowdown and the changing economy, companies
have been forced to deal with unpredictable demand cycles, increased cost pressure, and uncertain revenue