CIO Straight Talk - Issue 3 - 28
Today I’m proud to say that Avago’s IT budget is 1.34 percent of revenue –
no one in our industry has that. It wasn’t hard to go from 4.5 percent to 3 or 2.5.
But from 2.5 to 1.25 – that is hard.
were saving their e-mail onto their local drives. When
the hard drive fails, it becomes a critical issue. It was a
And it was a productivity killer because everyone in the
company had to clean out their inboxes at least once a
week. They couldn’t get e-mail on their personal phones
or home computers, which was a problem because we
are a global company, and the work schedule is 24/7.
We had multiple instances of Exchange Server 2003, all
locally hosted in each region. Providing web access to
e-mail through Exchange at the time would have cost
much more, with higher risks. When we went to
Google, it liberated our employees. They can now
access e-mail through their smartphones wherever they
are, more securely, and at lower cost.
CIO Straight Talk
Making the switch wasn’t hard from a technology
standpoint, but the change management was really
challenging. We spent about three months making
sure everyone in IT understood it well and was
prepared to manage it. We made sure that the
• Outsourcing isn’t cheap, but you spend more keeping
CEO and the CFO supported it. There were
noncore IT functions in-house. People on the business side
some concerns from legal. And so we had a
ask for features they don’t need. And IT says yes.
lot of discussions with the Google architect
and the Google security team. We did a lot
• To make multi-vendor outsourcing work, establish rules for
of preparation and planning.
how the vendors must work with one another and resolve
Initially we were only focusing on e-mail,
calendar, contact, and IM. We knew that
Microsoft Office was much better than
• In terms of cost and productivity, moving applications such
Google Docs, so we left that alone. But a lot
as e-mail and calendar to the cloud is a no-brainer. But
of people – even the COO – are using Google
beware the change management challenge: give people
Docs for collaboration in staff meetings and
lots of time to prepare for the switch.
project meetings. They can see the meeting
minutes as people type them. They’re using the
spreadsheet to work on numbers together. We didn't
anticipate this because we knew Google Docs doesn’t
have all the bells and whistles that Microsoft Office has.
So that was a surprise.
When we first made the e-mail switch and proved that it
was more effective and improved productivity and
brought costs down, we got a lot more support. The
productivity has increased multiple times – especially
now that everyone has smartphones. Now nobody
would let me take Google mail out of our model.