CIO Straight Talk - Issue 2 - 7

CIO Straight Talk Team
Editorial

The Insights of the CIO

Editor Paul Hemp
Managing Editor Anirban Sanyal
Contributing Editor Gil Press
Consulting Editor Jayabrata Nag
Copy Editor Pragnya Pandey

Editorial Advisory Board
Vineet Nayar, Shami Khorana, Krishnan Chatterjee

Design
Art Director Harsh Khaneja
Designer Rakesh Singh

Project Management and Channel Leverage
Abhishek Atre, Sahej Grover, Mishtun Chatterjee

Production
Printing Qualprint, Pittsfield, MA; Impress Print India
Website Innoraft Solutions

Acknowledgements
Abhishek Shankar, Ajay Nair, Ashish Dharap, Dheeraj Kohli,
Elka Ghudial, Jagjeet Singh Ahluwalia, Jonathan Davis, Manu Dasgupta,
Mohammad Aftab Hasan, Naga Murali V., Naresh Narang, Nimmi Sebastian,
Ramji Abinashi, Shashank Tayal, Srinivasan Seshadri, Sudip Lahiri,
Syed Sameerudeen, Tony Nugent

For information on reprinting articles and all other correspondence,
please e-mail straight.talk@hcl.com or contact the editorial team at:
Paul Hemp
HCL America, Inc.
400 Crown Colony Dr.
Suite 203
Quincy, Mass. 02169
United States
Tel: +1-408-328-7501

Anirban Sanyal
HCL Technologies
2nd floor, A-9, Sector-3
Noida – 201 301,
Uttar Pradesh
India
Tel:+91-120-4069000

CIO Straight Talk is a periodical publication of HCL Technologies Ltd. (HCLT) meant for its existing and
prospective clients for information purposes. The information contained in the publication contains
general views based on the experiences of technology practitioners and subject matter experts within
and outside of HCLT, expressed by them in their individual capacity and in no event shall HCLT
(including its affiliates and group companies) be liable for any claim, damages or any other liability
arising out of or resulting from this publication. You are advised to seek professional advice at your
end before making any decision that may affect your business.

By design, CIO Straight Talk is somewhat different
from your typical thought leadership publication.
Instead of featuring the thinking of outside experts –
analysts, consultants, service providers – CIO Straight
Talk is shaped by our belief that some of the most
powerful and most valuable thinking on information
technology resides with IT professionals. Straight
Talk features solutions and insights that practitioners
have gained from hands-on experience addressing
particularly thorny challenges. Our aim is to share this
often overlooked and untapped source of industry
thought leadership with our contributors’ peers – to be
a publication “for CIOS from CIOs.”
Most of the articles in the first issue of CIO Straight
Talk took the form of case studies featuring the
experiences of contributing CIOs, many of them HCL
clients. The articles in this issue, while still drawing on
collaborative learning generated through engagements
with HCL, range more broadly. The cover article
looks at what CIOs say they need in order to achieve
success, both for their organizations and for
themselves. The “Straight Talking” articles feature
candid insights from practitioners on a variety of other
topics, grouped into three categories: career,
transformation and ideas.
Of course, practitioners don’t have a monopoly on good
ideas. So you’ll also find, as a complement to the
“Straight Talking” articles, “Big Thinking” interviews
with four keen observers of IT and business – Malcolm
Gladwell, Tom Davenport, Vivek Ranadivé and Nick
Carr. We also offer some of HCL’s latest thinking on a
topic high in every CIO’s mind, enterprise mobility –
thinking that, again, is the product of our intensely
collaborative engagements with CIOs.
We hope this issue will prompt you to reflect on what
distinctive ideas have emerged from your work – and
to consider sharing those insights in a future issue of
CIO Straight Talk.
Paul Hemp
Editor

The contents are copyright © 2012 by HCL Technologies Ltd.
All rights reserved. Excerpts may be reprinted with attribution to HCL Technologies.

CIO Straight Talk //

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CIO Straight Talk - Issue 2

Table of Contents for the Digital Edition of CIO Straight Talk - Issue 2

CIO Straight Talk - Issue 2
Contents
So What Do CIOs Want
Innovation at the Periphery
The CIO as Thought Leader
Career Move: From Managing Technology to Managing Change
Every CIO is in the Information Business
Analytics and Decision Making
Putting IT at the Center of the Customer Experience
Pick n Pay Focuses on Delivering Value to Customers
Bringing "Lean" to IT
Whither the Cloud in a Stormy IT Enviroment?
Management by Driving a Stake in the Ground
From Data Processing to Orchestrating Knowledge
Extreme Collaboration
Enterprise Mobility: Delivering the Connected Customer Experience
CIO Straight Talk - Issue 2 - CIO Straight Talk - Issue 2
CIO Straight Talk - Issue 2 - Cover2
CIO Straight Talk - Issue 2 - 3
CIO Straight Talk - Issue 2 - Contents
CIO Straight Talk - Issue 2 - 5
CIO Straight Talk - Issue 2 - So What Do CIOs Want
CIO Straight Talk - Issue 2 - 7
CIO Straight Talk - Issue 2 - 8
CIO Straight Talk - Issue 2 - 9
CIO Straight Talk - Issue 2 - 10
CIO Straight Talk - Issue 2 - 11
CIO Straight Talk - Issue 2 - 12
CIO Straight Talk - Issue 2 - 13
CIO Straight Talk - Issue 2 - 14
CIO Straight Talk - Issue 2 - 15
CIO Straight Talk - Issue 2 - 16
CIO Straight Talk - Issue 2 - 17
CIO Straight Talk - Issue 2 - Innovation at the Periphery
CIO Straight Talk - Issue 2 - 19
CIO Straight Talk - Issue 2 - 20
CIO Straight Talk - Issue 2 - 21
CIO Straight Talk - Issue 2 - The CIO as Thought Leader
CIO Straight Talk - Issue 2 - 23
CIO Straight Talk - Issue 2 - 24
CIO Straight Talk - Issue 2 - 25
CIO Straight Talk - Issue 2 - Career Move: From Managing Technology to Managing Change
CIO Straight Talk - Issue 2 - 27
CIO Straight Talk - Issue 2 - 28
CIO Straight Talk - Issue 2 - 29
CIO Straight Talk - Issue 2 - Every CIO is in the Information Business
CIO Straight Talk - Issue 2 - 31
CIO Straight Talk - Issue 2 - 32
CIO Straight Talk - Issue 2 - 33
CIO Straight Talk - Issue 2 - Analytics and Decision Making
CIO Straight Talk - Issue 2 - 35
CIO Straight Talk - Issue 2 - 36
CIO Straight Talk - Issue 2 - 37
CIO Straight Talk - Issue 2 - 38
CIO Straight Talk - Issue 2 - 39
CIO Straight Talk - Issue 2 - Putting IT at the Center of the Customer Experience
CIO Straight Talk - Issue 2 - 41
CIO Straight Talk - Issue 2 - 42
CIO Straight Talk - Issue 2 - Pick n Pay Focuses on Delivering Value to Customers
CIO Straight Talk - Issue 2 - 44
CIO Straight Talk - Issue 2 - 45
CIO Straight Talk - Issue 2 - 46
CIO Straight Talk - Issue 2 - Bringing "Lean" to IT
CIO Straight Talk - Issue 2 - 48
CIO Straight Talk - Issue 2 - 49
CIO Straight Talk - Issue 2 - 50
CIO Straight Talk - Issue 2 - Whither the Cloud in a Stormy IT Enviroment?
CIO Straight Talk - Issue 2 - 52
CIO Straight Talk - Issue 2 - 53
CIO Straight Talk - Issue 2 - 54
CIO Straight Talk - Issue 2 - 55
CIO Straight Talk - Issue 2 - Management by Driving a Stake in the Ground
CIO Straight Talk - Issue 2 - 57
CIO Straight Talk - Issue 2 - 58
CIO Straight Talk - Issue 2 - From Data Processing to Orchestrating Knowledge
CIO Straight Talk - Issue 2 - 60
CIO Straight Talk - Issue 2 - 61
CIO Straight Talk - Issue 2 - Extreme Collaboration
CIO Straight Talk - Issue 2 - 63
CIO Straight Talk - Issue 2 - 64
CIO Straight Talk - Issue 2 - 65
CIO Straight Talk - Issue 2 - Enterprise Mobility: Delivering the Connected Customer Experience
CIO Straight Talk - Issue 2 - 67
CIO Straight Talk - Issue 2 - 68
CIO Straight Talk - Issue 2 - 69
CIO Straight Talk - Issue 2 - 70
CIO Straight Talk - Issue 2 - 71
CIO Straight Talk - Issue 2 - 72
CIO Straight Talk - Issue 2 - 73
CIO Straight Talk - Issue 2 - 74
CIO Straight Talk - Issue 2 - Cover3
CIO Straight Talk - Issue 2 - Cover4
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