CIO Straight Talk - Issue 2 - 66

You can also provide virtual collaboration spaces, such as
those created by SharePoint, Google Docs and wikis, or
online virtual worlds. When I was at Merck, before
joining The Broad Institute, we would bring people
together in “World-of-Warcraft/Second-Life” type of
environments, allowing people who may be thousands of
miles apart to interact. For example, we would hold
conferences of 50-100 people, where using a voice
headset on their computer, they would communicate,
share and hold scientific poster sessions. This is now
being applied at Merck in various training instances as
well.
The richest forms of collaboration and innovation are
when people spontaneously interact in person. By supplying technology that enables virtual interaction, you
discourage this kind of spontaneity. It is crucial for my
team to find the right balance between a rich in-person
collaboration experience and a remotely connected
collaboration experience.

Making It Easy to Share Content
Content delivery and management is another area of focus
for us. Whether you have document management and
delivery capabilities or a plethora of customer platforms
for content delivery, in most cases, the result is the same:
It is not easy to share your content with others. If there are
too many places to store documents, data and other information, retrieving the same will be difficult for those who
are not dedicated experts, familiar with the silo-du-jour.
To address this challenge, we need to work with our stakeholders to narrow down the choices and strengthen the
capabilities in content delivery. We need to make sure,
through focused investments, that we have the search
functionality that works across all content delivery
solutions. Creating a balance between a strong content
delivery and management strategy and a robust search
strategy is essential to surfacing and democratizing information across an organization. In the near-term, as an
interim approach, we need to invest in search capabilities
to surface information and then simplify the environment.
The management of information flow is another related
task that is a key enabler of the collaboration experience.
When you have a lot of creative people under one roof,
you get a lot of innovative IT solutions. But do we really
need 10 different security infrastructures built into each
application/platform, or can we enhance sharing and
collaboration by creating a common single sign-on?
We are working to map out and understand information
flow and identify bottlenecks and redundancy in order to
smooth out the collaboration landscape in which information is stored and retrieved. We are also developing
business architecture for sections of the organization,
identifying core capabilities that need to be provided once
and then can be used and shared by many. This approach
has been influenced by my recent exposure to the business
66

// CIO Straight Talk

and enterprise architecture methodologies that are used
throughout Merck. Implementing and supporting
common reusable capabilities will facilitate information
sharing and let researchers innovate, rather than spend
time on developing their own IT solutions.
Having a big-picture view of information flow throughout
the Institute allows us to step back and optimize the
expected outcome of our business processes, such as
information integration and avoid the silos that are created
when individuals and groups try to optimize their specific
business processes. We are in a very early phase, but this
will be the key to IT success at The Broad Institute.

Encouraging Collaborative Behavior
Sharing information is not just about technology, it is also
about psychology.
I love information technology, from gadgets to enterprise
systems. But one of our biggest challenges is getting users
to work with information in such a way that its full value
is realized. In fact, transformational IT is all about changing the behavior of users. We not only provide better
infrastructure, tools and processes for the people at the
Institute, but also try to get them to contribute to a better
information environment.
We have a very large storage platform. Our 10 petabytes
of usable space represents an extremely large haystack!
We have a number of data management tools that allow
our scientists to store, retrieve and use the data and information in this behemoth. A number of these tools capture
metadata from research analysis processes, but to a
limited degree. With each of these systems (BASS and
IRODS), you do not need to know the physical location of
the data you seek. It removes the requirement of having to
remember where stuff was kept because the metadata
allows you to retrieve it.
Some of the metadata is captured automatically, but I
want to go further and reward people for the right behavior. For example, we are considering storing the data that
a researcher has gone to the effort of annotating on highly
accessible, higher-performance disks or grant additional
storage space based on adding value to the data already
stored. For every terabyte you annotate, you would be
“given” an additional 10 gigabytes of storage space. This
will be a rewards-based mechanism to get people to annotate their data.

Lessons from video games
Giving rewards, recognition and feedback is missing from
enterprise software today, but I think it would be
integrated with most IT solutions in the future. Imagine if
SAP were like a video game in terms of its ease-of-use.
When you put a new video game in front of 10-year olds,
no thick manual comes with it. But chances are that by the
end of an hour, they would have mastered 50 complex
tasks in the game.



CIO Straight Talk - Issue 2

Table of Contents for the Digital Edition of CIO Straight Talk - Issue 2

CIO Straight Talk - Issue 2
Contents
So What Do CIOs Want
Innovation at the Periphery
The CIO as Thought Leader
Career Move: From Managing Technology to Managing Change
Every CIO is in the Information Business
Analytics and Decision Making
Putting IT at the Center of the Customer Experience
Pick n Pay Focuses on Delivering Value to Customers
Bringing "Lean" to IT
Whither the Cloud in a Stormy IT Enviroment?
Management by Driving a Stake in the Ground
From Data Processing to Orchestrating Knowledge
Extreme Collaboration
Enterprise Mobility: Delivering the Connected Customer Experience
CIO Straight Talk - Issue 2 - CIO Straight Talk - Issue 2
CIO Straight Talk - Issue 2 - Cover2
CIO Straight Talk - Issue 2 - 3
CIO Straight Talk - Issue 2 - Contents
CIO Straight Talk - Issue 2 - 5
CIO Straight Talk - Issue 2 - So What Do CIOs Want
CIO Straight Talk - Issue 2 - 7
CIO Straight Talk - Issue 2 - 8
CIO Straight Talk - Issue 2 - 9
CIO Straight Talk - Issue 2 - 10
CIO Straight Talk - Issue 2 - 11
CIO Straight Talk - Issue 2 - 12
CIO Straight Talk - Issue 2 - 13
CIO Straight Talk - Issue 2 - 14
CIO Straight Talk - Issue 2 - 15
CIO Straight Talk - Issue 2 - 16
CIO Straight Talk - Issue 2 - 17
CIO Straight Talk - Issue 2 - Innovation at the Periphery
CIO Straight Talk - Issue 2 - 19
CIO Straight Talk - Issue 2 - 20
CIO Straight Talk - Issue 2 - 21
CIO Straight Talk - Issue 2 - The CIO as Thought Leader
CIO Straight Talk - Issue 2 - 23
CIO Straight Talk - Issue 2 - 24
CIO Straight Talk - Issue 2 - 25
CIO Straight Talk - Issue 2 - Career Move: From Managing Technology to Managing Change
CIO Straight Talk - Issue 2 - 27
CIO Straight Talk - Issue 2 - 28
CIO Straight Talk - Issue 2 - 29
CIO Straight Talk - Issue 2 - Every CIO is in the Information Business
CIO Straight Talk - Issue 2 - 31
CIO Straight Talk - Issue 2 - 32
CIO Straight Talk - Issue 2 - 33
CIO Straight Talk - Issue 2 - Analytics and Decision Making
CIO Straight Talk - Issue 2 - 35
CIO Straight Talk - Issue 2 - 36
CIO Straight Talk - Issue 2 - 37
CIO Straight Talk - Issue 2 - 38
CIO Straight Talk - Issue 2 - 39
CIO Straight Talk - Issue 2 - Putting IT at the Center of the Customer Experience
CIO Straight Talk - Issue 2 - 41
CIO Straight Talk - Issue 2 - 42
CIO Straight Talk - Issue 2 - Pick n Pay Focuses on Delivering Value to Customers
CIO Straight Talk - Issue 2 - 44
CIO Straight Talk - Issue 2 - 45
CIO Straight Talk - Issue 2 - 46
CIO Straight Talk - Issue 2 - Bringing "Lean" to IT
CIO Straight Talk - Issue 2 - 48
CIO Straight Talk - Issue 2 - 49
CIO Straight Talk - Issue 2 - 50
CIO Straight Talk - Issue 2 - Whither the Cloud in a Stormy IT Enviroment?
CIO Straight Talk - Issue 2 - 52
CIO Straight Talk - Issue 2 - 53
CIO Straight Talk - Issue 2 - 54
CIO Straight Talk - Issue 2 - 55
CIO Straight Talk - Issue 2 - Management by Driving a Stake in the Ground
CIO Straight Talk - Issue 2 - 57
CIO Straight Talk - Issue 2 - 58
CIO Straight Talk - Issue 2 - From Data Processing to Orchestrating Knowledge
CIO Straight Talk - Issue 2 - 60
CIO Straight Talk - Issue 2 - 61
CIO Straight Talk - Issue 2 - Extreme Collaboration
CIO Straight Talk - Issue 2 - 63
CIO Straight Talk - Issue 2 - 64
CIO Straight Talk - Issue 2 - 65
CIO Straight Talk - Issue 2 - Enterprise Mobility: Delivering the Connected Customer Experience
CIO Straight Talk - Issue 2 - 67
CIO Straight Talk - Issue 2 - 68
CIO Straight Talk - Issue 2 - 69
CIO Straight Talk - Issue 2 - 70
CIO Straight Talk - Issue 2 - 71
CIO Straight Talk - Issue 2 - 72
CIO Straight Talk - Issue 2 - 73
CIO Straight Talk - Issue 2 - 74
CIO Straight Talk - Issue 2 - Cover3
CIO Straight Talk - Issue 2 - Cover4
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