CIO Straight Talk - Issue 2 - 3

Welcome to the second issue of CIO Straight Talk.
In this issue, you’ll find thought-provoking interviews with Malcolm
Gladwell (on innovation), Nicholas Carr (on the cloud) and Thomas
Davenport and Vivek Ranadivé (on business analytics and decision
making). You’ll find insightful articles by CIOs and other IT professionals
on topics ranging from extreme collaboration to lean IT. You’ll find an
in-depth look at the issues CIOs face as they grapple with the burgeoning
potential of mobile computing.
And you’ll find the cover article, “So What Do CIOs Want?”
It’s a question that few people ever seem to ask. No one hesitates to tell
the CIO what is needed from IT. But few stop to think what the CIO wants
and needs in order to effectively create value for the organization – and in
the process advance his or her own career. We believe that listening to
what CIOs have to say on this topic is of particular importance now, at a
time when the CIO’s role is undergoing a major transformation.
One thing we often hear from CIOs as they go down their wish list is the
desire for both business colleagues and IT vendors to better understand the
“pain points” CIOs experience in trying to align IT with business goals.
And when they talk about pain points, they’re not talking about the urgent
need to replace a particular legacy system or the difficulty of working
within ever-tighter budget constraints. No, they’re talking about the
challenge of coming up with solutions to problems – such as getting a
handle on massive quantities of business data or empowering a mobile
ecosystem – that cross traditional IT boundaries.
For some time now, we’ve been working to develop solutions to such pain
points that are comprehensive in nature and, in fact, cross our own internal
organizational boundaries. We have dubbed such solutions Fully Loaded
Service Lines, and we’ll soon be sharing some of our initial efforts with
you, seeking your thoughts and feedback. The challenges of developing
such a solution are both conceptual and practical. The next issue of CIO
Straight Talk will examine some solutions in which these challenges have
been successfully met.
In the meantime, what do you want? What would you, as a reader, like to
see in our publication of practitioner-based insights – “for CIOs from
CIOs”? What article, or types of articles, do you find most useful or
engaging? Please let me know. As always, I believe that the greatest value
will be created in the “value zone” where we interact with our customers –
or in this case, our readers.

Vineet Nayar
CEO & Vice Chairman, HCL Technologies



CIO Straight Talk - Issue 2

Table of Contents for the Digital Edition of CIO Straight Talk - Issue 2

CIO Straight Talk - Issue 2
Contents
So What Do CIOs Want
Innovation at the Periphery
The CIO as Thought Leader
Career Move: From Managing Technology to Managing Change
Every CIO is in the Information Business
Analytics and Decision Making
Putting IT at the Center of the Customer Experience
Pick n Pay Focuses on Delivering Value to Customers
Bringing "Lean" to IT
Whither the Cloud in a Stormy IT Enviroment?
Management by Driving a Stake in the Ground
From Data Processing to Orchestrating Knowledge
Extreme Collaboration
Enterprise Mobility: Delivering the Connected Customer Experience
CIO Straight Talk - Issue 2 - CIO Straight Talk - Issue 2
CIO Straight Talk - Issue 2 - Cover2
CIO Straight Talk - Issue 2 - 3
CIO Straight Talk - Issue 2 - Contents
CIO Straight Talk - Issue 2 - 5
CIO Straight Talk - Issue 2 - So What Do CIOs Want
CIO Straight Talk - Issue 2 - 7
CIO Straight Talk - Issue 2 - 8
CIO Straight Talk - Issue 2 - 9
CIO Straight Talk - Issue 2 - 10
CIO Straight Talk - Issue 2 - 11
CIO Straight Talk - Issue 2 - 12
CIO Straight Talk - Issue 2 - 13
CIO Straight Talk - Issue 2 - 14
CIO Straight Talk - Issue 2 - 15
CIO Straight Talk - Issue 2 - 16
CIO Straight Talk - Issue 2 - 17
CIO Straight Talk - Issue 2 - Innovation at the Periphery
CIO Straight Talk - Issue 2 - 19
CIO Straight Talk - Issue 2 - 20
CIO Straight Talk - Issue 2 - 21
CIO Straight Talk - Issue 2 - The CIO as Thought Leader
CIO Straight Talk - Issue 2 - 23
CIO Straight Talk - Issue 2 - 24
CIO Straight Talk - Issue 2 - 25
CIO Straight Talk - Issue 2 - Career Move: From Managing Technology to Managing Change
CIO Straight Talk - Issue 2 - 27
CIO Straight Talk - Issue 2 - 28
CIO Straight Talk - Issue 2 - 29
CIO Straight Talk - Issue 2 - Every CIO is in the Information Business
CIO Straight Talk - Issue 2 - 31
CIO Straight Talk - Issue 2 - 32
CIO Straight Talk - Issue 2 - 33
CIO Straight Talk - Issue 2 - Analytics and Decision Making
CIO Straight Talk - Issue 2 - 35
CIO Straight Talk - Issue 2 - 36
CIO Straight Talk - Issue 2 - 37
CIO Straight Talk - Issue 2 - 38
CIO Straight Talk - Issue 2 - 39
CIO Straight Talk - Issue 2 - Putting IT at the Center of the Customer Experience
CIO Straight Talk - Issue 2 - 41
CIO Straight Talk - Issue 2 - 42
CIO Straight Talk - Issue 2 - Pick n Pay Focuses on Delivering Value to Customers
CIO Straight Talk - Issue 2 - 44
CIO Straight Talk - Issue 2 - 45
CIO Straight Talk - Issue 2 - 46
CIO Straight Talk - Issue 2 - Bringing "Lean" to IT
CIO Straight Talk - Issue 2 - 48
CIO Straight Talk - Issue 2 - 49
CIO Straight Talk - Issue 2 - 50
CIO Straight Talk - Issue 2 - Whither the Cloud in a Stormy IT Enviroment?
CIO Straight Talk - Issue 2 - 52
CIO Straight Talk - Issue 2 - 53
CIO Straight Talk - Issue 2 - 54
CIO Straight Talk - Issue 2 - 55
CIO Straight Talk - Issue 2 - Management by Driving a Stake in the Ground
CIO Straight Talk - Issue 2 - 57
CIO Straight Talk - Issue 2 - 58
CIO Straight Talk - Issue 2 - From Data Processing to Orchestrating Knowledge
CIO Straight Talk - Issue 2 - 60
CIO Straight Talk - Issue 2 - 61
CIO Straight Talk - Issue 2 - Extreme Collaboration
CIO Straight Talk - Issue 2 - 63
CIO Straight Talk - Issue 2 - 64
CIO Straight Talk - Issue 2 - 65
CIO Straight Talk - Issue 2 - Enterprise Mobility: Delivering the Connected Customer Experience
CIO Straight Talk - Issue 2 - 67
CIO Straight Talk - Issue 2 - 68
CIO Straight Talk - Issue 2 - 69
CIO Straight Talk - Issue 2 - 70
CIO Straight Talk - Issue 2 - 71
CIO Straight Talk - Issue 2 - 72
CIO Straight Talk - Issue 2 - 73
CIO Straight Talk - Issue 2 - 74
CIO Straight Talk - Issue 2 - Cover3
CIO Straight Talk - Issue 2 - Cover4
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