CIO Straight Talk - Issue 2 - 19

Some suppliers have excellent processes and deep technical knowledge – but they are too rigid. This
lack of flexibility negatively
impacts overall business agility
and the ability to quickly implement newer technologies that can
drive meaningful cost savings.

Next Steps
Having examined what CIOs want, it seems only proper to
return briefly to Freud’s question. Although the Father of
Psychoanalysis threw up his hands, saying he didn’t have a
clue what women wanted, others have offered answers to his
provocative query.
Nearly 50 years ago, Betty Friedan’s The Feminine Mystique
asserted that a voice within women says: “I want something
more than my husband and my children and my home” – that
is, meaningful work in the outside world. A few years later,
Feminist Gloria Steinem wrote that you won’t find the
answer from the “ask-not-what-I-can-do-for-myself-askwhat-my-husband-can-do-for-me ladies.”
Hollywood’s take on the question, at least as suggested by
the 2000 movie “What Women Want,” seemed to be: If
you’re a man (or at least Mel Gibson, the movie’s co-star)
you don’t want to know the answer, because it will seriously
complicate your life.

Timothy J. Heffron
VP Shared Services and CIO, Meritor

get from it, because often this is only implied. In business
relationships, as in most marriages, there’s too much that’s
implied,” says Peter Dew, CIO of global logistics firm
CEVA. “So unless we sit down in a room and write down on
a piece of paper what our mutual expectations are, understand what the differences are and what the similarities are,
we will never have a lasting relationships. At some stage the
unknown differences and implied expectations will become
so big and disruptive that it will cause us to have a divorce.
“You also have to accept that relationships, whether
business or personal, go through different phases,” Dew
says. “And perhaps these different stages all require a different perspective, an understanding that you are in a different
phase, and a new set of explicit, documented expectations.”

Talk show host Rush Limbaugh, presenting the results of a
2011 poll showing that women’s political priorities include
public education, health insurance and Social Security, said:
“The answer to the question ‘What do women want?’ is,
‘70% want to be taken care of.’ Hey, Gloria Steinem? So
much for the feminazi movement.”
We’re not going to enter that debate. But let’s do note something important here:
A first step in getting what you want and need – whether you
are a woman or a CIO, or both – is ensuring that those who
may be able to help meet your needs know what those needs
are. That’s the purpose of an article like this.
Top management, internal customers, IT staff members and
external partners should know how they can help IT professionals leverage technology to both enable business and
transform it in unforeseen ways. If stakeholders get that
message, it’s a good thing for CIOs.

That is a fairly detailed description of how one might lay the
foundation for a sustainable and mutually satisfying
relationship with a supplier. One survey respondent, somewhat more succinctly, described a mutually unsatisfying
relationship: “Throw it over the wall for the supplier to
handle.” In a brief expansion of that theme, the respondent
wrote: “To work effectively, each party must have something to lose and something to gain.”
Good pieces of advice, both of them, for CIOs, from CIOs.

CIO Straight Talk //

19



CIO Straight Talk - Issue 2

Table of Contents for the Digital Edition of CIO Straight Talk - Issue 2

CIO Straight Talk - Issue 2
Contents
So What Do CIOs Want
Innovation at the Periphery
The CIO as Thought Leader
Career Move: From Managing Technology to Managing Change
Every CIO is in the Information Business
Analytics and Decision Making
Putting IT at the Center of the Customer Experience
Pick n Pay Focuses on Delivering Value to Customers
Bringing "Lean" to IT
Whither the Cloud in a Stormy IT Enviroment?
Management by Driving a Stake in the Ground
From Data Processing to Orchestrating Knowledge
Extreme Collaboration
Enterprise Mobility: Delivering the Connected Customer Experience
CIO Straight Talk - Issue 2 - CIO Straight Talk - Issue 2
CIO Straight Talk - Issue 2 - Cover2
CIO Straight Talk - Issue 2 - 3
CIO Straight Talk - Issue 2 - Contents
CIO Straight Talk - Issue 2 - 5
CIO Straight Talk - Issue 2 - So What Do CIOs Want
CIO Straight Talk - Issue 2 - 7
CIO Straight Talk - Issue 2 - 8
CIO Straight Talk - Issue 2 - 9
CIO Straight Talk - Issue 2 - 10
CIO Straight Talk - Issue 2 - 11
CIO Straight Talk - Issue 2 - 12
CIO Straight Talk - Issue 2 - 13
CIO Straight Talk - Issue 2 - 14
CIO Straight Talk - Issue 2 - 15
CIO Straight Talk - Issue 2 - 16
CIO Straight Talk - Issue 2 - 17
CIO Straight Talk - Issue 2 - Innovation at the Periphery
CIO Straight Talk - Issue 2 - 19
CIO Straight Talk - Issue 2 - 20
CIO Straight Talk - Issue 2 - 21
CIO Straight Talk - Issue 2 - The CIO as Thought Leader
CIO Straight Talk - Issue 2 - 23
CIO Straight Talk - Issue 2 - 24
CIO Straight Talk - Issue 2 - 25
CIO Straight Talk - Issue 2 - Career Move: From Managing Technology to Managing Change
CIO Straight Talk - Issue 2 - 27
CIO Straight Talk - Issue 2 - 28
CIO Straight Talk - Issue 2 - 29
CIO Straight Talk - Issue 2 - Every CIO is in the Information Business
CIO Straight Talk - Issue 2 - 31
CIO Straight Talk - Issue 2 - 32
CIO Straight Talk - Issue 2 - 33
CIO Straight Talk - Issue 2 - Analytics and Decision Making
CIO Straight Talk - Issue 2 - 35
CIO Straight Talk - Issue 2 - 36
CIO Straight Talk - Issue 2 - 37
CIO Straight Talk - Issue 2 - 38
CIO Straight Talk - Issue 2 - 39
CIO Straight Talk - Issue 2 - Putting IT at the Center of the Customer Experience
CIO Straight Talk - Issue 2 - 41
CIO Straight Talk - Issue 2 - 42
CIO Straight Talk - Issue 2 - Pick n Pay Focuses on Delivering Value to Customers
CIO Straight Talk - Issue 2 - 44
CIO Straight Talk - Issue 2 - 45
CIO Straight Talk - Issue 2 - 46
CIO Straight Talk - Issue 2 - Bringing "Lean" to IT
CIO Straight Talk - Issue 2 - 48
CIO Straight Talk - Issue 2 - 49
CIO Straight Talk - Issue 2 - 50
CIO Straight Talk - Issue 2 - Whither the Cloud in a Stormy IT Enviroment?
CIO Straight Talk - Issue 2 - 52
CIO Straight Talk - Issue 2 - 53
CIO Straight Talk - Issue 2 - 54
CIO Straight Talk - Issue 2 - 55
CIO Straight Talk - Issue 2 - Management by Driving a Stake in the Ground
CIO Straight Talk - Issue 2 - 57
CIO Straight Talk - Issue 2 - 58
CIO Straight Talk - Issue 2 - From Data Processing to Orchestrating Knowledge
CIO Straight Talk - Issue 2 - 60
CIO Straight Talk - Issue 2 - 61
CIO Straight Talk - Issue 2 - Extreme Collaboration
CIO Straight Talk - Issue 2 - 63
CIO Straight Talk - Issue 2 - 64
CIO Straight Talk - Issue 2 - 65
CIO Straight Talk - Issue 2 - Enterprise Mobility: Delivering the Connected Customer Experience
CIO Straight Talk - Issue 2 - 67
CIO Straight Talk - Issue 2 - 68
CIO Straight Talk - Issue 2 - 69
CIO Straight Talk - Issue 2 - 70
CIO Straight Talk - Issue 2 - 71
CIO Straight Talk - Issue 2 - 72
CIO Straight Talk - Issue 2 - 73
CIO Straight Talk - Issue 2 - 74
CIO Straight Talk - Issue 2 - Cover3
CIO Straight Talk - Issue 2 - Cover4
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