CIO Straight Talk - Issue 11 - 31
RECRUITING, ON THE OTHER HAND,
STAYS THE SAME, DOESN'T IT?
No. We believe that corporations are going to
keep trying to own less and less, and part of it
is owning less of the employment contract. If
that's the case, the way you attract top talent is
by building their resume, not necessarily paying
them more or giving them stability, but allowing
them to work on the coolest technology from the
enterprise perspective, you know, in this sort of
WHAT IF I REPLACE ALL
MY EMPLOYEES WITH BOTS?
Actually, AI is going to be another major
management challenge. How do you manage
stateless, personality-less bots that work 24
hours a day and never make mistakes but don't
respond to praise or criticism and aren't good at
learning anything unless you teach them? And
how are you going to integrate them with the
rest of your enterprise?
That replacement process is not easy either.
Robotic Process Automation is hard to get
right. The first difficult thing is finding the
process where it will succeed. That takes some
effort. The next most difficult thing with bots
isn't training them or installing them or even
fixing them - it's getting the humans out of
the way. One of the big problems now is the
sabotaging of RPA and AI initiatives, and it's
happening everywhere. In a way, the challenge
is the same as it always was: the complication
of the technology pales in comparison to the
resistance of the people who would ultimately
be its users.
NONE OF THIS SOUNDS LIKE GOOD
NEWS FOR CIOS. WILL THEY EVEN EXIST?
I don't subscribe to the idea that the CIO is going
away just because now everybody can buy their
own technology. At the end of the day, whatever
the technology you have, you have to produce a
balance sheet and income statement. Somebody
has to put all those elements together in a way
that functions for the enterprise. Too often,
companies are buying digital technology that gets
integrated into the enterprise in an analog way.
Table of Contents for the Digital Edition of CIO Straight Talk - Issue 11