FS Special Edition 2017 - 6

6

A HOME TEAM
ADVANTAGE

W
THE SEEDS OF
CHANGE

W

hen I took this job in 2007, we
were on the cusp of real change in
the banking industry, our company
strategy, and our technology approach. We
were integrating banks that we had purchased
and rationalizing infrastructure across these
entities. We developed a competency around
great delivery of big, complex projects.
With our purchase of ING Direct in 2011, we
became a major player in the digital banking
realm. We knew that digital leadership would
be a competitive differentiator. But it required a
different kind of IT organization, a novel delivery
approach, and a new way of doing business.
Like many IT organizations, we had taken the
waterfall approach to project delivery; everything
took 18 months. We delivered projects with
precision and quality. But we needed to develop
a more progressive way of working.
We decided to adopt the agile approach to
development in 2011. We began by using agile
development for just our new digital capabilities,
but quickly realized that the approach could
deliver value more broadly. By 2013 we rolled
it out across the organization. The constant
iteration, checking progress against market
demands, and continual improvement was
incredibly powerful.

e needed to build out our internal
software development team with
great engineering talent, creating
a critical mass of talent that would serve to
attract others. In order to do that, we needed
to shift our operational approach to mimic not
our traditional financial services competitors
but the top technology companies where those
professionals liked to work. We were convinced
that the winners in financial services would be
those that operated the way the tech giants do.

We knew that digital leadership
would be a competitive
differentiator. But it required a
different kind of IT organization,
a novel delivery approach, and a
new way of doing business.

Today's best developers don't want to work on
legacy platforms or deal with slow, bureaucratic
ways of processes-an unfortunate hallmark
of the banking industry. They want to hit
the ground running and work with the latest
technologies. Our agile transformation helped.
We also began to embrace the world of open
source development. We not only drew on
open-source technologies, we also launched our
own open source projects and now give back to
the community. It's become part of the fabric of
the way we work internally, as well, sharing and
collaborating on software development. That's
helped us build a strong community of software
engineers and has advanced the state of the art
of our own technology systems.
An ecosystem of open source projects has
emerged, changing the way companies can do
data and analytics. We want to ride that wave of



Table of Contents for the Digital Edition of FS Special Edition 2017

Contents
FS Special Edition 2017 - Cover1
FS Special Edition 2017 - Cover2
FS Special Edition 2017 - 1
FS Special Edition 2017 - Contents
FS Special Edition 2017 - 3
FS Special Edition 2017 - 4
FS Special Edition 2017 - 5
FS Special Edition 2017 - 6
FS Special Edition 2017 - 7
FS Special Edition 2017 - 8
FS Special Edition 2017 - 9
FS Special Edition 2017 - 10
FS Special Edition 2017 - 11
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FS Special Edition 2017 - Cover3
FS Special Edition 2017 - Cover4
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