FS Special Edition 2017 - 5

5

A Decade of
Technology-Driven
Transformation
This long-time CIO offers his experience-based
prescription for continuous disruption.

I

n any organization-especially one that has grown large and
successful-it's easy to make the next year's strategy simply
an incremental improvement on the previous year's. Too few

companies make the effort required to position themselves for
the future. But it's critically important, particularly in this era of
digital disruption.
I'm celebrating 10 years as CIO of Capital One this year, after
nearly two decades at the bank. During my tenure, I've had the
opportunity to be involved in an organization that is making
that kind of continuous business transformation, driven by
technology.
That journey began a decade ago with the primary task of
integrating numerous acquisitions. Since then, we've changed
just about everything we we could: hiring and sourcing strategy,
the way we work, and the environment in which we do that.
Today, we're working on an array of new digital capabilities-
next-generation mobile capabilities, real-time analytics,
intelligent assistants, and wearable technology.
Our story is one of disruptive-and continuous-

transformation.



Table of Contents for the Digital Edition of FS Special Edition 2017

Contents
FS Special Edition 2017 - Cover1
FS Special Edition 2017 - Cover2
FS Special Edition 2017 - 1
FS Special Edition 2017 - Contents
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FS Special Edition 2017 - 4
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