FS Special Edition 2017 - 34

34

THE
TAKEAWAYS
* A key factor in successful digital
transformation is the creation of a
service-oriented and customer-centric
culture in the IT function.
* Developing strong ties with your
internal business customers is crucial
to understanding the needs of your
organization's external customers.
* In the development arena, the open
sharing of data and knowledge helps
replicate throughout an entire region
successful initiatives that can benefit
others.

digitalization and new technologies
that could benefit our clients in various
countries. We might not know everything
about every technology, but we try to help
them learn from our experiments. That
means creating alliances and ecosystems
with people outside the bank and even
outside the regions where we operate.

If I've learned one lesson at the
IDB, it's this: Whenever you feel
that an institution is slow and
bureaucratic, always stop to check
who is moving slowly-you or the
institution?
And our digital journey has only just begun.
We have plans for projects like our Technology
Innovation Lab, which is a one-stop shop where
people within IDB and from our customers
can exchange challenges, ideas, and solutions.
It's too early to point to dramatic results of
this project. But I am excited about the pace
of change in areas such as machine learning
and the Internet of Things and the potential
for enhancing the speed and effectiveness of
sustainable development in Latin America and
the Caribbean.



Table of Contents for the Digital Edition of FS Special Edition 2017

Contents
FS Special Edition 2017 - Cover1
FS Special Edition 2017 - Cover2
FS Special Edition 2017 - 1
FS Special Edition 2017 - Contents
FS Special Edition 2017 - 3
FS Special Edition 2017 - 4
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FS Special Edition 2017 - Cover3
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