FS Special Edition 2017 - 32

32

PROMISE OF
CONNECTIONS
In the two years since I joined the IDB, my
agenda has been pretty simple: To drive the
strategic digitalization of IDB's processes and
operations in order to become a leading source
of development finance in Latin America and
the Caribbean.

I often visit the development
projects supported by IDB in
member countries. That provides
a reality check on whether our IT
solutions are having an impact and
whether we need to adjust and
adapt.

clients and partners throughout the region
and around the world. The online ecosystem
helps to promote international commerce
by providing contacts, industry-specific
information, and financing options for Latin
American and Caribbean companies looking to
expand their markets. The platform also offers
tariff- and trade-related tips and courses on
how to begin exporting products.

BUILDING A SERVICE
CULTURE
Another step we've taken is to reorganize the IT
department around business needs, rather than
around technology.
First we created a service-oriented culture
in our IT team. We began by digging deeper
into understanding the Bank's business and
partners' needs and then looked for the best
ways to implement technology solutions to
meet their needs and solve their problems.
We also hired people who understand how
to use new technology to solve development
problems. Then we conducted a series of
workshops and training sessions to explicitly
tell our partners about our service-oriented and
customer-centric culture.

We have faced frequent challenges, like the
lack of information, inadequate infrastructure,
and complex regulatory systems in the region.
Digital platforms have helped us increase
collaboration inside and outside the Bank.
Two years back, we noticed that several small
and mid-sized companies in our partner
countries didn't have the information and
networks required to explore opportunities
outside their home markets. Inspired by the
great success of social networking platforms
in the private sector, as well as our own
trade integration and business matchmaking
initiatives, we launched ConnectAmericas to
help these companies connect to potential

Today we have built a model for providing
technology infrastructure and solutions
based entirely on the needs of our business
departments. Because business staff members
interact directly with our customers, providing
them with digital solutions is the best way to
ensure that our work stays aligned with our
main mission of improving lives in Latin
America and the Caribbean.



Table of Contents for the Digital Edition of FS Special Edition 2017

Contents
FS Special Edition 2017 - Cover1
FS Special Edition 2017 - Cover2
FS Special Edition 2017 - 1
FS Special Edition 2017 - Contents
FS Special Edition 2017 - 3
FS Special Edition 2017 - 4
FS Special Edition 2017 - 5
FS Special Edition 2017 - 6
FS Special Edition 2017 - 7
FS Special Edition 2017 - 8
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FS Special Edition 2017 - Cover3
FS Special Edition 2017 - Cover4
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