FS Special Edition 2017 - 3

3

Facing the Future

Editor-in-Chief Paul Hemp
Managing Editor Neha Anand
Associate Editor Tanvi Gupta
Contributing Editors Jayabrata Nag, Peter High,
Srikrishna Chintalapati
Contributing Writers Stephanie Overby, Pragati Verma
Art Director Rajesh Kumar Yadav
Project Management Ankur Banerjee, Ishha Bawa
Digital and Social Sanjeev Ahuja
Editorial Advisory Board C Vijayakumar, Matt Preschern,
Rahul Singh, Parag Samarth, Paresh Vankar, Apurva
Chamaria
Printing Qualprint, Pittsfield, Massachusetts
Lustra Print Process Pvt. Ltd., New Delhi

Acknowledgements
Sarabjeet S. Bakshi, Raj Chinnappillai, Apoorv Iyer,
Seshasai Parisaboina, Satishkumar S, Arif Sheriff, Derek
Stephenson, Abhishek Upadhyaya, Balaji Yellavalli,

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Blockchain, digital wallets, peer-to-peer lending, and other
manifestations of "fintech." Formidable rivals who didn't
exist a few years ago. The constant specter of cyberattacks. Growing customer expectations of a seamless
customer experience. Even such pressing higher-level issues
as the alleviation of global poverty.
To say that the financial services industry faces major digital
disruption and daunting challenges is an understatement.
In this special issue of Straight Talk, the CIOs or CIOequivalents at five very different financial services
organizations describe how they are responding to the
turmoil-how they are working to make their businesses
"future ready."
For example, Capital One, a major consumer bank and
issuer of credit cards, is shifting IT resources from building
infrastructure to building great apps for customers. Ally
Financial, the former lending arm of General Motors and
now one of the largest online banks, is partnering with
venture capital firms to get an early look at promising
new technologies. Western Union, the 165-year-old global
money transfer company, is adopting a "defense in depth"
approach to cyber security. The World Bank and the
Inter-American Development Bank, which provide crucial
financial assistance to developing countries, are furthering
their digital transformations by creating a mission-centric
culture in the IT function.
These changes are mirrored by changes in the traditional
role and professional profile of the CIO. Robert Alexander,
CIO of Capital One, began his career as a corporate
strategy consultant and has spent much of his 18 years at
the bank working in the lines of business. David Thompson,
CTO at Western Union, a job that includes traditional
CIO responsibilities, is also head of global operations,
responsible for customer experience. Stephanie von
Friedeburg, until recently CIO at the World Bank, is now
Vice President, Corporate Strategy & Resources, at the
International Finance Corporation, part of the World Bank.
Financial services organizations face a disruptive digital
future. But, as the evolving role of the CIO indicates, it's not
just about technology.

Paul Hemp
Editor-in-Chief
CIO Straight Talk



Table of Contents for the Digital Edition of FS Special Edition 2017

Contents
FS Special Edition 2017 - Cover1
FS Special Edition 2017 - Cover2
FS Special Edition 2017 - 1
FS Special Edition 2017 - Contents
FS Special Edition 2017 - 3
FS Special Edition 2017 - 4
FS Special Edition 2017 - 5
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FS Special Edition 2017 - Cover3
FS Special Edition 2017 - Cover4
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