FS Special Edition 2017 - 28

28

JOB NUMBER ONE:
SECURITY
Innovation is a high-level priority for the
business, but security is always top of mind.
Having joined the company from Symantec and
a number of high-tech companies before that,
I brought with me a respect for the layered
defense-in-depth approach.
From the moment a consumer starts
interacting with Western Union, we're capturing
information like mobile device fingerprints, user
information, and location data in order to build
a profile that will help us to take note of any
variations in that profile. That enables us to take
a real-time approach to risk assessment on a
transaction level.
Internally, we have been focused on
operationalizing cyber security, training not only
our employees but also all of our contractors
on appropriate behaviors, data handling, and
technology use. And we have tools that monitor
the behavior of the employees and contractors
servicing our infrastructure.
We also have a "single pane of glass" in our
security operations center that enables us

to monitor all infrastructure and customer
interactions so that we can respond effectively
when something happens. We live in an age
where the question is not if, but when, a breach
will occur. So when it does, we want to ensure
that we can respond quickly and forcefully.
We've built a great response team and process.
In our rapidly changing regulatory environment,
we've also invested significantly in our
compliance practices. We have more than 2,000
compliance professionals around the globe,
but we've also created a compliance engine.
That platform allows us to do real-time risk
assessment on each transaction to make sure, for
example, it's not being initiated or received by a
sanctioned individual. The engine can also scour
the transaction for evidence of fraud or money
laundering. We spent two years building that
system, and it will be a long-term competitive
advantage for us, keeping the barrier to entry in
our cross-border business high.
And, just as importantly, even as we are building
all of these protections into our business we've
also kept the focus on the customer. While we
are committed to safe and secure transactions,
we're equally committed to delivering an
excellent customer experience.



Table of Contents for the Digital Edition of FS Special Edition 2017

Contents
FS Special Edition 2017 - Cover1
FS Special Edition 2017 - Cover2
FS Special Edition 2017 - 1
FS Special Edition 2017 - Contents
FS Special Edition 2017 - 3
FS Special Edition 2017 - 4
FS Special Edition 2017 - 5
FS Special Edition 2017 - 6
FS Special Edition 2017 - 7
FS Special Edition 2017 - 8
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FS Special Edition 2017 - Cover3
FS Special Edition 2017 - Cover4
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