FS Special Edition 2017 - 22

22

THE
TAKEAWAYS
* The success of financial services
companies increasingly depends as
much on enterprise software and
mobile app development as
on finance.
* Establishing strong and longterm relationships with venture
capital companies helps you assess
emerging technologies, by providing
a window onto what VC firms are
investing in. The firms benefit from
getting a window onto what sorts
of technologies you are willing to
adopt.
* A new technology can be assessed
on two parameters. One is the value it
is likely to create for your customers.
The second is where the technology
is on the hype cycle, in terms of
maturity, business value, security,
and readiness for adoption.

companies, regulators, and other organizations
adopt it. Otherwise, it's like buying a fax
machine and not having anyone to fax to. So,
we are seriously studying and investing time
and effort in blockchain, but we're likely to
wait until some practical use cases come into
focus and we see early signs of an ecosystem
developing around it.
Another area of interest is the human-machine
interface. We are keenly watching new ways our
customers might interact with smart devices.
We've already seen people move from desktop
browsers to downloadable apps on mobile
phones and tablets. And now we are wondering
if our customer will continue to interact with us
via websites and apps or whether customers
will want to access our products and services
using chatbots and/or voice interfaces. Will
devices like Amazon Echo and digital assistants
like Alexa, Siri, and Cortana become the
dominant interfaces? We are exploring several
such questions to redefine how our customers
interact with us.
In assessing new technologies, we try to follow
the money. Our relationships with venture firms
are important because the capital flows show
us where Silicon Valley is investing. In turn,
their dialogue with us shows them what we're
willing to invest in and adopt. The bi-directional
information flow helps create a market
discipline that dampens the hype cycle a bit.
Having been born in the digital space, we
believe we have an advantage over legacy
banks. But that's not enough. To stay ahead
in the game, we need to work on the right
technologies that offer the right customer
experience at the right time and place.



Table of Contents for the Digital Edition of FS Special Edition 2017

Contents
FS Special Edition 2017 - Cover1
FS Special Edition 2017 - Cover2
FS Special Edition 2017 - 1
FS Special Edition 2017 - Contents
FS Special Edition 2017 - 3
FS Special Edition 2017 - 4
FS Special Edition 2017 - 5
FS Special Edition 2017 - 6
FS Special Edition 2017 - 7
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FS Special Edition 2017 - Cover3
FS Special Edition 2017 - Cover4
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