FS Special Edition 2017 - 12

12
In the four and a half years I served as the
World Bank Group CIO, our IT organization
created a solid relationship with the business.
Because everyone in IT began to live and
breathe the mission of the bank, we were
able to quietly lead from behind and bring
solutions to problems the business didn't
even know it had. We created a standardized
technology foundation in what was a largely
decentralized business. We brought new people
and new ways of thinking into what had been

that took more than two years, it was easier
to see what we might want to accomplish. It
was then that we created our IT strategy for
standardizing around common processes and
technology.

an insular IT group. We forged relationships
with technology vendors and startups and got
more creative in our solutions. And that's just
the beginning of what IT can accomplish at the
Bank.

We didn't start with
standardization. In fact, we
decided not to change anything
right away. The first step was
simply to bring everyone from
the five different subsidiaries
together.

BUILDING A
FOUNDATION FOR
CHANGE

F

or years, the World Bank Group IT
department had been decentralized. We
needed to consolidate the operations
into one central IT function, in order to create a
foundation for what we wanted to accomplish
with new technology solutions.
But we didn't start with standardization. In fact,
we decided not to change anything right away.
The first step was simply to bring everyone
from the five different subsidiaries together.
We started to manage the various systems in
a more holistic way. Even that was a challenge
because two groups may have been using
the same technology but managing it very
differently.
Once we got everybody together, a process

A great example of what we did is our CRM
system. Different operations around the
world were using the same CRM system, but
employing different business processes. So
we looked at what everyone was trying to
accomplish and created more standardized
processes for everyone. Over the next couple of
years, there will be more of this, which should
result in cost savings.

THE ROI OF
DIVERSITY

A

s part of the new technology strategy,
we developed a new staffing plan
that created positions for the new
technologies we were going to support and
eliminated the positions that were redundant
and/or supported technologies that were being
decommissioned.
We had 80 new positions to fill. We took a step
back to look at how we were staffed at the
time and what new types of people we might
want to hire. The bank is a unique organization.
We serve 189 member countries! And at
an enterprise level, we attempt as much as



Table of Contents for the Digital Edition of FS Special Edition 2017

Contents
FS Special Edition 2017 - Cover1
FS Special Edition 2017 - Cover2
FS Special Edition 2017 - 1
FS Special Edition 2017 - Contents
FS Special Edition 2017 - 3
FS Special Edition 2017 - 4
FS Special Edition 2017 - 5
FS Special Edition 2017 - 6
FS Special Edition 2017 - 7
FS Special Edition 2017 - 8
FS Special Edition 2017 - 9
FS Special Edition 2017 - 10
FS Special Edition 2017 - 11
FS Special Edition 2017 - 12
FS Special Edition 2017 - 13
FS Special Edition 2017 - 14
FS Special Edition 2017 - 15
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FS Special Edition 2017 - 17
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FS Special Edition 2017 - 36
FS Special Edition 2017 - Cover3
FS Special Edition 2017 - Cover4
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