CTO Straight Talk Issue 4 - 32

I think when automation feels natural,
consumers feel comfortable. It's kind of like a
video conference: If I have never met you, a
video conference feels weird. But once I have
a relationship with you, we could be in a video
conference all day long.
On the operations side too, deploying the
technology is also getting easier. The fact
that it's cloud-based generally means your
time-to-deploy is shortened. If I can bring it
in and test it with ten or 20 agents before I
deploy for the whole center, that's win-winwin. I can avoid mass disruption, I can avoid
mass training, and I'm able to introduce the
new technology in a very simple manner.
Now that we have such powerful tools
available, the main imperative for companies
is to capture as much data as they can. The
more information you have that you can make
decisions on, the better outcomes you're
going to get, and the more effective you
can be.

TAKEAWAYS
* Advances in speech recognition and computing power are
making call centers more valuable than they have ever been.
* Contact center agents can now have AI agents coaching
them in real time, based on what the agents " hear " during
the conversation.
* The cloud can make it easier to move an organization
to new systems Add full stop at the end.

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CTO Straight Talk Issue 4

Table of Contents for the Digital Edition of CTO Straight Talk Issue 4

Contents
CTO Straight Talk Issue 4 - Cover1
CTO Straight Talk Issue 4 - Cover2
CTO Straight Talk Issue 4 - 1
CTO Straight Talk Issue 4 - Contents
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CTO Straight Talk Issue 4 - Cover4
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